L2 Field Services Technician - CBD, Parkville & Tullamarine, VIC

Enthuse customers and provide best experience through best in class hardware, software and technical support services

Your perks
Onboarding program
Buddy program
International job opportunities
Internal career development program

Your skills
18 months of IT experience (or equivalent)
Ability to build relationships
Excellent time management skill
Experience in OS, Apps and H/W installation and troubleshooting depending on project products

Your tasks

An L2 Field Services Technician is required to join in their client’s Tullamarine, CBD & Parkville, VIC offices.

In this role, the successful candidates will be providing 2nd line Field Services support to Enterprise users of MS Windows and Mac Operating Systems and hardware, assist with building and deployment of new desktop/laptop hardware, support mobile devices and manage tickets using the company’s chosen ITSM tool.
Available for a Full time position and eligible to work in Australia




Minimum 2 years of experience in a similar role in an Enterprise environment
Familiar with and capable of supporting both Windows and Mac OS
A passion for IT and providing excellent customer service
Valuable written and oral communications skills with clients and management
Excellent troubleshooting skills and a willingness to resolve issues
Ability to work to deadlines and complete tasks on time
Team player but also able to work well autonomously
Ability to lift / move computer equipment weighing up to 20k

Be part of us

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.

📌 Field Services Technician Cbd, Parkville & Tullamarine, Vic Melbourne
🏢 Hemmersbach
📍 Melbourne