Key ResponsibilitiesCustomer Service
Provide friendly, professional, and effective assistance to customers
Meet and exceed customer expectations
Acknowledge all customers, including those waiting
Multitask effectively during busy periods

Sales and Upselling
Recommend add-on purchases (e.g., vases with bouquets, chocolates with flowers)
Promote store services such as workshops, delivery and online ordering

Floristry (2+ years preferred)
Create floral arrangements according to provided recipes and specifications
Rotate stock to ensure older inventory is used first
Take responsibility for breakage or damage
Follow proper wrapping procedures
Use pricing and stem count guidelines when preparing market stock
Maintain correct stock levels according to premade stock position lists

Cleaning & Hygiene
Maintain clean and safe workspaces
Practice proper flower care hygiene
Regularly sweep and tidy both the workspace and shop floor

Store Procedures
Follow opening and closing procedures
Accurately process orders and delivery bookings
Report any wastage

Communication
Communicate clearly with colleagues during shift changes
Inform team leaders of special orders or stock concerns
Relay customer feedback

Flower Care
Ensure all flowers and plants are properly watered and cared for




Handle stock gently and responsibly

Stock Management
Prioritize use of older stock
Take ownership of stock ordering and ensure timely turnover
Order efficiently according to required stock levels
Submit stock orders by 4 PM on Sunday, Tuesday, and Friday
Assist in developing and communicating waste management reports and reduction strategies

Team Leadership & Support
Ensure team adherence to procedures and stock standards
Promote excellent customer service across the team
Lead by example, especially in customer interactions
Assist with training and supporting new team members
Be flexible with your own roster to help cover team absences
Verify all delivery orders are correctly prepared, including spelling of messages and address accuracy

Work Schedule
Morning, Day, and Afternoon shifts
Rotating roster
Weekend availability required

Advantages
Employee discount
Penalty rates for applicable shifts

Job Type: Casual

Pay: $30.00 – $45.00 per hour

Advantages:
Employee discount

Application Question(s):
Do you have a full drivers license (including experience driving small van)?

Experience:
floristry: 2 years (Required)

Work Authorisation:
Australia (Required)

Work Location: In person

📌 Florist Redfern (Australia)
🏢 Merchant&Green
📍 Australia