Description

In this hands-on and meaningful position, you’ll be responsible for preparing pets and personalised keepsakes with dignity, care, and precision. You’ll work closely with internal teams, veterinary clinics, and clients to ensure every detail is handled to the highest standard.

This is a unique role suited to someone who is empathetic, reliable, and comfortable working in a caring but operational environment.

Responsibilities

Key Responsibilities
Provide compassionate and skilled customer service, including handling phone enquiries
Prepare pets for viewings and cremations with care and respect
Create personalised keepsakes such as clay, ink and digital paw prints, fur clippings, and memorial items
Place ashes into urns, wooden boxes and jewellery, ensuring accuracy and quality
Coordinate engraving and quality control of keepsake products
Maintain accurate records and data entry using internal systems




Assist with stock control, warehouse duties and deliveries
Uphold high standards of hygiene, safety, and WH&S; compliance
Support a positive team culture and assist with onboarding recent team members

Qualifications

About You
Naturally compassionate with a calm and respectful approach
Solid attention to detail and pride in quality workmanship
Comfortable with hands-on tasks and standing for extended periods
Physically fit and able to lift moderate weights
Confident using computer systems and MS Office
Reliable, team-oriented, and values-driven
Q Fever vaccination (required)

Experience in animal care, healthcare, funerals, veterinary clinics, or similar service-based environments will be highly regarded.

📌 Keepsake & Preparation Coordinator Lonsdale
🏢 Important Company of the Sector
📍 Lonsdale