Customer Service & Returns Specialist - Oceania

Birkenstock Australia is the exclusive importer and retailer of the world-renowned Birkenstock range of orthopaedically designed footwear and orthopaedic supplies. Established in Melbourne in 1993, we currently operate two flagship boutiques in Victoria, supported by a strong online presence.

As a globally recognised, heritage brand, we're committed to delivering exceptional quality and customer experience - across both in-store and digital channels.

The Role

This full time onsite permanent role will work closely with our Workshop Manager on tasks including, but not limited to:
Liaising with wholesale and retail customers via phone, email, or in-person, always maintaining a positive and friendly manner
Assessing and quoting of repairs
Processing returns from wholesale and retail customers
Maintaining urgent flow of priority repairs
Relabeling and adjusting stock where appropriate
Quality control of completed repairs
Creation and management of invoices for completed repairs
Creation, processing, and management of credit notes

Experience & Essential Skills




Minimum 3 years' experience working in an administrative position
Ability to work under pressure, prioritise, and meet tight deadlines
Ability to work independently and within a diverse team
Being reliable, punctual, trustworthy and able to maintain confidentiality
Good with numbers
Positive computer knowledge including a sound working knowledge of the MS Office Suite
Excellent verbal and written communication skills and phone manner
Hold a current Australian driver's license
Maintain a cool head and positive attitude

Desired Skills
Willingness to learn and engage in career development prospects
Ability to follow direction and instruction from the Workshop Manager
Quick learner
Strong work ethic and self-motivated
Flexibility
An opportunity to work with a well-reputed, global heritage brand
Sustainably focused company and office setting
Public transport on the doorstep
Birthday leave
Regular activities and events, including team building.
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📌 Customer Service & Returns Specialist Oceania Melbourne
🏢 Birkenstock
📍 Melbourne