Receptionist

Join The Tops as our Receptionist and be the welcoming face of our venue. As the first point of contact, you'll create a warm, qualified, and memorable experience for guests, visitors, and contractors.

This is a rapid-paced, people-focused role where you'll balance front desk responsibilities while supporting Guest Relations operations, to ensure every guest enjoys a seamless and positive stay.
Permanent - Full Time, 38 hours per week position - enjoy the stability.
Located in Stanwell Tops, NSW
Salary packaging - increased your take home pay with salary packaging including novated leasing options
Birthday leave - take time to celebrate with your friends and family

Your Contribution
Welcome guests, visitors and contractors with a warm and professional approach
Handle incoming calls, emails and enquiries promptly and accurately
Provide helpful information about the venue, facilities and local area
Respond to guest requests and concerns with empathy, efficiency and professionalism
Provide support to Guest Relations and Bookings operations
Identify and report maintenance or guest-related issues promptly
Contribute to continuous improvement and a positive, team-focused environment

About You
Experience in customer service, hospitality,



reception or a similar role
Solid organisational, time management, communication and problem-solving skills
Intermediate Microsoft Office skills
Ability to handle sensitive information with confidentiality
Working With Children Check (or willingness to obtain)
Willingness to work within a Christian values-based organisation
Passionate about delivering great customer and guest experiences in friendly, approachable and confident interactions with a wide range of people
Highly organised and able to multitask in a busy environment
Positive, reliable and a supportive team player with high attention to detail and professionalism

About Us

Set on over 200 acres of bushland in Stanwell Tops, at The Tops Conference Centre we welcome school groups, community organisations and teams for retreats, camps and conferences. Fresh Hope Communities is a not-for-profit organisation that values kindness, connection, optimism and integrity.

At The Tops, we live those values every day - and we're proud of the role we play in shaping a positive experience for our guests.

If this sounds like you, we'd love to hear from you!
J-18808-Ljbffr

📌 Receptionist Wollongong
🏢 Fresh Hope
📍 Wollongong