Probe CX is seeking an experienced Collections & Hardship Team Leader to head a Melbourne CBD team focused on hardship and collections for banking customers. You will manage performance, support regulatory compliance, and escalate complex disputes.
The role blends operations, people leadership, and stakeholder management. You will drive process improvements, provide coaching, and ensure adherence to industry codes and risk frameworks while reporting team performance to senior leadership.
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📌 Hybrid: Collections & Hardship Team Lead Melbourne (Australia)
🏢 Probe CX
📍 Australia
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