Overview

WorkCover Queensland is committed to making a positive difference to people’s lives. Our purpose is transparent: we collaborate with and support our customers to keep Queenslanders working. Our customers are central to everything we do. We strive to understand our customers’ needs in depth to deliver valuable experiences and tailored solutions. Our people are purpose-driven, and we foster an environment that motivates everyone to contribute and create impact.

We have opportunities to help support employers and injured workers with a focus on facilitating successful return-to-work outcomes.

WorkCover Queensland is seeking a Claims Advisor to facilitate rehabilitation and return to work for customers with physical and mental injuries sustained at work.

Responsibilities

As a Claims Advisor, you will:
Facilitate rehabilitation and return to work for customers with work-related injuries
Build influential relationships with stakeholders including allied health providers, employers and injured workers
Support early return-to-work outcomes and positive recovery trajectories

Qualifications
A customer experience professional




Resilient and composed in challenging situations
Strong problem solver and decision maker with excellent time management
Collaborative team member who proactively contributes to solutions
Experience in a similar role (case management, insurance, health or relationship management)
Relevant tertiary qualifications in health, psychology, business or law are advantageous

What We Offer
Competitive salary and access to banked time
Regular training and secondment prospects
Study assistance and leadership development programs
Great central CBD location
Hybrid 5 in 10 model and adaptable working options following successful probation
An organisation that prioritises workplace culture, job satisfaction and work-life balance
Dedicated wellness program offering discounted private health insurance and an Employee Assistance Program

Location: Brisbane CBD
Work type: Permanent - Full Time
Categories: Claims and Customer Support/Contact Centre
Job no:
J-18808-Ljbffr

📌 Customer Advisor Brisbane City (Australia)
🏢 WorkCover Queensland
📍 Australia