About the Role
This is a hands on role supporting corporate users across a modern Microsoft environment.
You'll work closely with the Technology Operations team, internal stakeholders and external service providers to deliver a high level of IT support while contributing to ongoing improvements across the IT function.
Responsibilities
Provide Level 1 and Level 2 IT support across Microsoft 365, Windows devices, collaboration tools and business applications.
Manage incidents and service requests through Jira Service Management, ensuring timely resolution and escalation where required.
Support onboarding, offboarding and user lifecycle activities, including device builds, account provisioning and access management.
Troubleshoot hardware, software, networking, printing and application issues.
Work closely with internal technology teams, vendors and managed service providers to resolve complex issues.
Maintain IT asset records, support documentation and knowledge base articles.
Assist with device lifecycle management, operational support and disaster recovery activities.
Identify opportunities to improve support processes,



automation and the overall end user experience.
Qualifications
We're looking for someone with around 2-3+ years' experience in an IT Support, Service Desk or Desktop Support role who enjoys working in a team-oriented, customer focused environment.
Required Skills
Microsoft 365, Windows *****, Teams, Outlook, SharePoint and OneDrive.
Microsoft Entra ID, Intune and endpoint management.
Jira Service Management or similar ITSM platforms.
User provisioning, onboarding, offboarding and access management.
Networking fundamentals including TCP/IP, DNS, DHCP, VPN, Wi‐Fi and basic network troubleshooting.
ITIL aligned incident, request and change management processes.
Supporting users within a corporate or enterprise environment.
Preferred Skills
Experience within financial services, insurance or another regulated industry.
Exposure to working alongside an external MSP.
Experience supporting Salesforce, Amazon Connect or similar enterprise platforms.
Basic scripting or automation experience.
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