Customer Information Specialist – NSW Trustee and Guardian Ongoing full time vacancy.
35 hours per week.
Location: This role is based in Parramatta or Sydney CBD.
Flexible and hybrid working options available.
Clerk Grade: Level.
5/6.
Base salary $99,938 p.a. to $110,271 p.a. plus 12% superannuation and annual leave loading.
About us At NSW Trustee and Guardian, our purpose is to support the rights, welfare, and interests of the people of NSW.
The agency supports the NSW Trustee, the Public Guardian and the Commissioner of Dormant Funds to carry out their statutory functions.
We do this by providing a range of customer-centred services, including Will-making, trustee, financial management and guardianship services, including some for the state's most vulnerable people.
We support over 50,000 customers annually and manage almost seven billion dollars in customer assets.
A NSW government agency within the Communities and Justice Portfolio, our services help support and protect people at critical moments in their lives.
Our commitment to diversity Our workplace reflects the diverse community we serve.
We encourage applications from all backgrounds, experiences, and abilities.
This includes women, people with disability, Aboriginal and Torres Strait Islanders, the LGBTI community and people from culturally diverse backgrounds.
About the team The Information and Technology team delivers secure, modern, and efficient digital services by maintaining robust technological infrastructure, developing and supporting critical business applications, and leading strategic technology initiatives aligned with the organisation's objectives.
About the role The Customer Information Specialist is responsible for leading the Customer Information team to ensure all legal orders and customer information received is accurately recorded in the relevant customer information systems to maintain data quality and to support NSW Trustee and Guardian (NSWTG) to deliver services in relation to the legal authority.
This is an exciting opportunity that will see you: Ensure all legal orders and associated communications received by NSWTG are recorded accurately in the relevant customer information systems in accordance with State Records Act legislation and NSWTG procedures.




Manage the Customer Information team operations and assign workloads (including self-assigning work) to ensure timely service and delivery of information to internal and external customers.
Develop and assign tasks for the Customer Information team to routinely review and remediate data quality issues in customer information systems.
Develop team procedures and conduct training to ensure the Customer Information team are supported to maintain consistent service quality.
Produce and monitor reports on the operational performance of the Customer Information team to inform decision-making and respond to service delivery needs.
Review and action information requests by internal stakeholders to support responses to subpoenas and Government Information Public Access Act (GIPAA) applications.
Maintain current knowledge of all legislation and procedures relevant to managing and recording legal orders.
For more information about the position, view the role description.
About you Application is encouraged if you demonstrate the following skills, knowledge and experience: Experience working with customer information systems, case management systems, or other structured data environments.
Understanding of information management principles, data quality processes, and relevant legislation such as the State Records Act and privacy requirements.
A collaborative working style with the ability to foster a positive team culture and support continuous improvement.
High‐level written and verbal communication skills, with confidence in producing clear procedures and training materials.
Sound like you?
We would love to hear from you!
Essential requirements Tertiary qualifications in information management or other relevant fields and/or equivalent knowledge and experience in a data entry or administrative leadership role in government, health, legal, insurance or financial industries.




What we offer NSW Trustee and Guardian offers interesting, challenging and rewarding work that has real purpose.
Other benefits of joining us include: work-life balance with flexible work options (working from different work locations, variable start/finish times, job sharing) various leave options (recreation, parental, and flex leave of up to 24 days per year) career development including study leave and acting opportunities access to Fitness Passport and employee assistance program, and annual flu vaccinations Be part of something bigger.
For more information about joining us, visit the CareersCareers page page on our website.
How to apply To apply for this role: Complete the online application.
Submit a resume (maximum five pages).
Submit a brief cover letter (maximum two pages) outlining your skills, experience and suitability for the role.
Answer the following targeted question when prompted within the applications process (Max. 500 words): Targeted Question: Describe a process you have implemented to routinely identify and address data quality issues.
(Max. 500 words) Read: writing your writing your job applicationjob application for tips on the application process.
Visit the Capability Application Tool to prepare for the recruitment process by accessing practice applications and interview questions based on the focus capabilities listed in the role description.
Closing date Applications close 11:59pm, Sunday 10 May ****.
For enquiries about the role, please contact Lauren Hayward, Senior Manager Information and Data Governance via email: ******.
For enquiries about the recruitment process, please contact Talent Advisor, Hina Maudarbocus via email on ****** Please do not send your applications directly via email, LinkedIn, or SEEK.
Only applications submitted via the online portal will be accepted.
Please note: If you need an adjustment in the recruitment process, please contact People and Culture via email at ****** Offers of employment will be subject to reference checks and relevant clearances.
A talent pool may be created for future ongoing and temporary roles and is valid for 18 months.
Thank you for your interest in this role.
We look forward to receiving your application.

📌 Customer Information Specialist (Victoria)
🏢 the original
📍 Victoria