Customer Experience Officer - Automotive Industry
Due to continued growth, Drive Group Australia are currently seeking aFull timeCustomer Experience Officerto support the team inTruganina.In this role, you will be responsible for completing front-of-house administrative duties and providing our customers with exceptional customer service.
PERKS ON OFFER
'ME'
Day:A paid day off on your birthday so you can celebrate how ever you'd like!
Wellbeing Program:We care about your wellbeing.
You and your immediate family can access our Employee Assistance Program (EAP) for free, confidential counselling and support whenever you need it.
Reward and Recognition:Enjoy site-run incentives like BBQs, team events, and company-wide recognition programs, including quarterly awards
Discounts:Enjoy discounts on insurance and a variety of handy household items.
Everyday Savings:Save on everyday expenses with access to discountedmovie vouchers, retail gift cards, petrol and grocery gift cards, and more!
Career Development:As we are growing at a rapid rate and promote fromwithin, opportunities for career progression are plentiful!
Equal Chance:Drive Group is an equal opportunity employer.
Joining our team means joining a company that prioritises the health, safety and wellbeing of its people and fosters a culture of respect, inclusivity, and safety.
KEY RESPONSIBILITIES
Meet and greet customers in a professional and friendly manner in person and over the phone
Provide clear and timely updates throughout the repair journey via phone, SMS or email.




Handle customer enquiries, complaints and feedback with empathy and efficiently
Book and confirm vehicle drop off and pick up times and assessments
Collaborate with production, parts and estimating teams to minimise delays
Support the site team with ad hoc admin duties, ordering kitchen supplies etc.
ABOUT YOU
Previous experience in a customer service role
Professional communication and presentation
High attention to detail and accuracy
Ability to multitask and prioritise work in a busy environment
Proficient in MS Office
Appropriate Australian Working Rights.
WHY JOIN?
Be part of an expanding company that promotes from within and invests in itspeople, development and success.
Modern, spacious office with quality equipment and IT systems in place
Stable full-time employment with a strong pipeline of ongoing work
Supportive team culture where your skills and experience are valued
ABOUT DRIVE GROUP AUSTRALIA
As a growing national business, Drive Group Australia believes performance and success begins with fixing every vehicle to a high quality and safe standard.
These quality standards are backed by our day-to-day commitment to provide excellent customer care and service.
Drive Group Australia truly represents the adage "one stop shop solution", with our range of services covering the entire gamut of motor vehicle accident repairs, including: drive and non-drive repair solutions, direct insured, third party claims, fleet operators and FMO's.
#J-*****-Ljbffr

📌 Customer Experience Officer - Automotive Industry (Melbourne)
🏢 Drive Group Australia
📍 Melbourne