We are seeking an energetic and customer-focused Service & Sales Support Coordinator to join our team.
In this quick-paced role, you'll be the first point of contact for inbound enquiries, ensuring customer queries and complaints are handled efficiently while maintaining a low touch territory and delivering an outstanding customer experience.
Key Responsibilities
Manage inbound customer calls, emails and enquiries
Resolve customer issues and complaints, escalating where required
Process customer orders accurately and efficiently
Support stockists and customers with product, service and account enquiries
Provide day-to-day support to Regional Business Managers (RBMs)
Assist with specification writing and administrative sales support activities
Manage a small, low-touch customer territory through regular customer contact
Build strong customer relationships and identify opportunities to add value
Promote relevant products, services and campaigns that meet customer needs
Maintain accurate customer records within our CRM system
Support customer onboarding and ensure a positive customer journey
Contribute to continuous improvement and effective team collaboration
Conduct proactive outbound calls to build relationships, identify sales opportunities and support business growth through customer engagement.
What you will bring:
Previous experience in customer service, sales support, internal sales or a similar role




Strong communication skills with the ability to build rapport quickly
A customer-first mindset and genuine desire to help people
Confidence handling enquiries, complaints and challenging conversations
Strong organisational skills and attention to detail
Experience working with CRM systems and Microsoft Office applications
The ability to manage competing priorities in a fast-paced environment
A proactive approach and willingness to learn
Experience in building products, trade, retail or manufacturing environments will be highly regarded, but isn't essential.
From our humble beginnings in ****, Haymes Paint has grown to become Australia's largest Australian made and owned manufacturer of premium brand paints, finishes and protective coatings.
Now in our third generation of family ownership, we haven't slowed down on bringing new and better products to the market, always looking for new advances or opportunities for innovation.
Our values of Truth, Passion, Motivation, Respect, Listening & Learning are reflected in everything we do.
Added benefits include:
50% off retail price of Haymes Paint manufactured products, including friends and family discounts
Ongoing training and support
Access to a range of workplace health and wellbeing initiatives
We are a **** Circle Back Initiative Employer – we commit to respond to every applicant.
#J-*****-Ljbffr

📌 Service & Sales Support Coordinator (Melbourne)
🏢 Haymes Paint
📍 Melbourne