The Opportunity
We are seeking an empathetic and commercially minded Engagement Associate to join our ANZ team based in Sydney.
In this role, you will act as a trusted guide for prospective candidates considering cochlear implantation-providing personalised support, sharing insights, and building confidence throughout their journey from initial enquiry through to surgery.
This is a highly collaborative role where you will partner closely with Marketing, Sales, Clinical and Customer Service teams to deliver a seamless consumer experience and drive strong conversion outcomes.
By reaching out to consumers and offer them valuable insights through mentoring, you will play an important role in helping our customers to Hear now.
And Always.
Please note: This is a 12 Month Maternity leave position until October ****.
Consumer Engagement & Communication
Manage and prioritise inbound and outbound consumer enquiries, delivering timely and personalised support
Act as the primary contact for candidates via phone, email and events
Guide candidates through the hearing implant journey with empathy, clarity and accurate information
Build and maintain trusted relationships with consumers, clinicians, and the Cochlear recipient network
Support and attend consumer and professional events to proactively engage and nurture candidates
Cross-functional Collaboration
Partner closely with Marketing to optimise consumer engagement strategies and lead management
Work with Sales and Clinical teams to connect candidates with appropriate programs and services
Contribute to a consistent and high-quality candidate experience across all touchpoints
Data Tracking & Insights
Track all consumer interactions using CRM and business systems
Analyse lead flow,



conversion trends and engagement metrics to support market growth
Identify emerging trends and provide recommendations to enhance performance
Follow-up & Candidate Experience
Maintain rigorous follow-up on all consumer interactions, ensuring no opportunity is missed
Deliver a high-touch, personalised experience that builds trust and confidence
Administrative Support
Provide operational support to Marketing and Field teams
Contribute to continuous improvement of processes and systems
About You
You are a solid communicator who thrives on building relationships and supporting people through important decisions.
You bring both commercial acumen and emotional intelligence to every interaction.
Required Skills & Experience
Proven experience (3+ years) in sales, preferably within healthcare or consumer-facing roles
Strong influencing and persuasive communication skills (particularly over the phone)
High emotional intelligence, with the ability to tailor communication to diverse audiences
Excellent interpersonal skills and ability to build trust quickly
Strong organisational skills with ability to manage multiple priorities and follow-ups
Comfortable using CRM systems, databases, and digital tools
Experience in patient support programs or consumer engagement roles
Background in audiology, speech & language, or healthcare
Personal connection to hearing loss or Cochlear products (advantageous but not essential)
Desirable
Experience in patient support programs or consumer engagement roles
Background in audiology, speech & language, or healthcare
Personal connection to hearing loss or Cochlear products (advantageous but not essential)
Desired Skills and Experience
Customer Service
Sales
Engagement Support
Data Management
#J-*****-Ljbffr

📌 Engagement Associate (Sydney)
🏢 Cochlear
📍 Sydney