Help Desk & IT Support (Information & Communication Technology)
Full time
******** to ******** p.a. + Super
Deployment
Permanent role, based in Melbourne
Offering Salary 95k + super
Prospect to work with an established Organization close to train station
About the Role
The IT Deployment Technician is a hands-on technical role responsible for the end-to-end deployment and configuration of hardware and software solutions for the company's customers, ensuring every installation is completed accurately, on time, and to a high standard.
Responsibilities
Works across customer onboarding, store rollouts, changeovers, and hardware refreshes, operating as a key point of contact for customers during deployment activities.
Collaborate closely with Key Account Managers, the Sales team, Back to Base, and IT Infrastructure to ensure seamless delivery and customer satisfaction.
Coordinating hardware orders, delivery tracking, and supplier follow-ups
Scheduling and managing 3rd-party on-site technicians
Providing remote guidance to techs and ensuring checklists are completed
Completing remote installation and migration tasks and confirming client sign-off
Updating and closing tickets with clear, accurate notes
Supporting end users during device upgrades and troubleshooting post-deployment issues
Serve as an escalation point regarding customer hardware and infrastructure. Working closely with the support team to resolve issues in a timely manner
On-time delivery of deployments, projects, and store rollouts
Customer satisfaction scores (CSAT) from post-deployment surveys
Skills & Experience
Strong background in desktop support, field services, or deployment work




Solid experience with Windows ***** environments
Hands-on experience with device builds, imaging, MDT, answer files or similar deployment tools
Confident troubleshooting skills with excellent attention to detail
Strong communication and customer service skills
Ability to work independently, follow procedures, and manage time across multiple tasks
Strong background in desktop support, field services, or deployment work
Basic networking knowledge (Wi-Fi, switching, TCP/IP fundamentals)
Knowledge of Datto & Knox
MSP/Support experience or familiarity with PSA/RMM tools (Datto RMM, ConnectWise, etc.)
Experience coordinating contractors or on-site technicians, Vendor management
Crowd Strike Anti-Virus Software
Remote Access Solutions to Team Viewer, Logmein
Autotask (Connect Wise, ZenDesk)
Working across managing: Timesheets, billing, raising POS
Understanding of procurement workflows, hardware lifecycle management, or vendor liaison
Salt acknowledges the Traditional Owners of the lands across Australia as the continuing custodians of country and culture. We pay our respects to all First Nations Australians and their Elders past and present.
We're proud to have won the Best Mid-Sized Recruitment Company to Work For at the **** TIARA Recruitment Awards, and to have been finalists, for the second year in a row, in the Client Service and Recruitment Leader of the Year categories! At Salt, our mission is Creating Futures by putting our clients, candidates, partners, and team members at the heart of everything we do. We extend our sincere appreciation to everyone who has contributed to our continued success.
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📌 It Deployment Technician (Melbourne)
🏢 Salt
📍 Melbourne