Work Flexibility: Remote or Hybrid or Onsite Looking for a career change?
Whether you're working in customer service, healthcare administration, hospitality, retail, or leading a team as a Retail Manager, your skills could be the perfect fit for Stryker.
If you're a Retail Manager looking to leverage your leadership, problem-solving, and customer service skills in a new industry, this could be the opportunity you've been looking for.
If you're looking to grow your career with a company that invests in its people and improves patient outcomes every day, we'd love to hear from you.
About the Role
As a Senior Customer Care Representative, you'll be a trusted support for both customers and the wider team, helping resolve complex enquiries and deliver an exceptional customer experience every day.
Managing customer enquiries and providing timely, professional support.
Assisting with complex requests and escalations.
Identifying opportunities to improve processes and customer outcomes.
Building strong relationships with customers and internal stakeholders.
Sharing knowledge and supporting a positive, high-performing team culture.
Who You Are
You're someone who brings positive energy to work, genuinely enjoys helping customers, and thrives as part of a collaborative team.
You take ownership, embrace challenges, and enjoy figuring things out rather than waiting for someone else to provide the answer.
You'll Bring
Experience in a customer service or customer-facing setting.
A passion for delivering outstanding customer experiences.
Strong problem-solving skills and a proactive mindset.
The ability to work independently while being a supportive team player.
A willingness to learn,



grow, and embrace feedback.
Excellent communication and relationship-building skills.
A genuine interest in healthcare and the opportunity to make an impact through your work at Stryker.
Travel Percentage
None
Stryker Company Description
Stryker is one of the world's leading medical technology companies and, together with its customers, is driven to make healthcare better.
We offer innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes.
We are proud to be named one of the World's Best Workplaces!
Work Flexibility
Work Flexibility Remote – Role allows you to work the majority to 100% of time from an alternate workplace.
These roles could have travel expectations, and you must work within the country of the job requisition location.
Field-based – You can expect to regularly work a majority to 100% of time at customer facilities and has a set territory or expectation to travel within a set boundary.
Almost all sales roles would likely be qualified as field-based.
Onsite – Role is 100% located at a Stryker facility.
Some ad hoc flexibility may be available depending on role, level, and job requirements.
Manufacturing roles and any role that requires physical presence at the office would qualify under this category.
Hybrid – You can expect to regularly work in both an alternate workplace and a Stryker facility.
Roles that are partially remote or co-located would qualify as hybrid, and the expectation to be onsite would be defined and agreed upon by your manager/supervisor.
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📌 Looking For A Career Change? Retail To Customer Service. (New South Wales)
🏢 Stryker
📍 New South Wales