Chandler Macleod
Business Enablement Team Leader
Permanent, full time role
Based in Perth or Clayton
The
Business Enablement Team Leader
role combines hands‐on operational expertise with people leadership responsibility.
The primary objective of this role is to provide excellent and timely service that enables accurate rate template set up within FT360 and UKG, while ensuring all daily, weekly and monthly Service Level Agreements (SLAs) are achieved.
Based in Perth or Clayton, the role plays a critical part in protecting the business by ensuring contractual, statutory and data compliance, while actively driving customer experience and service excellence through continuous improvement, innovation and solid stakeholder partnership.
Responsibilities
Team Leadership & Performance
Lead and manage the Business Enablement team to ensure all daily, weekly and monthly SLAs are met
Create and sustain a high-performance culture that promotes accountability, productivity and continuous improvement
Coach, mentor and support team members by identifying skill gaps and development needs
Support onboarding, training and capability uplift of new and existing team members
Escalation point for complex or sensitive operational issues
Operational & Specialist Responsibilities
Client setup and amendments
Contract and contract amendment generation
Billing and invoicing detail maintenance
Perform and oversee award/EBA increase checks, alerts and rate validations
Manage the Rate Calculation function and template management
Ensure adherence to the Delegated Authority Policy when entering or approving rates
Maintain accurate pay notes, job order rate templates and billing instructions
Conduct TOB and contract expiry checks and manage alerts
Complete and maintain client engagement guides in consultation with client control points
Maintain data integrity,



naming conventions and correct parent/child record structures
Respond to all emails, calls, Teams messages and queries within agreed SLAs, taking ownership through to resolution
Compliance, Risk & Quality
Ensure compliance with company policies, Standard Operating Procedures (SOPs), SLAs and statutory requirements
Maintain accurate and compliant systems data across integrated and non-integrated systems
Lead team compliance with QMS requirements
Process Improvement & Knowledge Management
Maintain SharePoint document libraries, version control and archiving in line with QMS standards
Contribute to and lead business improvement initiatives and projects
Stakeholder Engagement
Develop strong internal networks across the organisation to support efficient service delivery
Demonstrate a practical understanding of Chandler Macleod's organisational structure, divisions and reporting lines
Skills, Experience & Attributes
Strong leadership and coaching capability with a hands‐on delivery mindset
Proven experience in high-volume, process-driven operational environments
Strong administrative background with high attention to detail
Proactive, self-motivated and accountable
Award Interpretation experience desirable
Advanced Microsoft Office skills especially Excel (formulas/scripts etc)
Strong systems capability and data quality focus
Previous experience with Fastrack360 preferred but not essential
Previous experience with Rostering/Time attendance systems preferred, but not essential
At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome.
We encourage applications from Aboriginal and Torres Strait Islander peoples, women, neurodiverse, people living with a disability and the LGBTIQA+ community.
You can read more about our commitment to diversity and inclusion at .
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📌 Business Enablement Team Leader (Victoria)
🏢 Buscojobs
📍 Victoria