Eligibility: Candidates must have full working rights in Australia (Citizen, PR, or Valid Visa holders).
We are seeking an experienced
Senior Specialist
with expertise in
Avaya Aura
to support day-to-day platform operations. The role involves monitoring system health, managing BAU activities, assisting with incident triage and troubleshooting, and ensuring adherence to operational processes, governance, and service standards
Operational Support & Monitoring
Perform basic platform monitoring using dashboards and tools
Execute routine health checks and validation activities
Support daily BAU operational activities across HDC services
Identify and raise alerts/issues to senior L2/L3 team members
Incident & Problem Support
Assist in incident triage, logging, and initial assessment
Perform basic troubleshooting using runbooks and SOPs
Escalate incidents to CCP Specialists or Engineers when required
Track incidents and support updates to stakeholders
Knowledge & Process Adherence
Follow defined runbooks, SOPs, and operational procedures and contribute to knowledge base updates and documentation
Ensure adherence to governance, controls, and operational standards
#J-*****-Ljbffr
📌 Operations Support Engineer (New South Wales)
🏢 Kaizen Global Technologies
📍 New South Wales
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