Liverpool, United Kingdom
At Civic Recruitment and Limited, we know that individuals are more than just fixed expenses; they are the cornerstone of every thriving organisation.
That's why we are passionate about transforming recruitment in the public and private sectors.
In the modern job market, organisations in both public and private sectors face significant workforce challenges.
Public sector entities, such as local councils and central government departments, often struggle with lengthy recruitment processes, limited access to qualified candidates, and stringent budgetary and regulatory constraints.
Private sector businesses, on the other hand, encounter high turnover rates, difficulties managing a mix of permanent and temporary staff, and challenges in sourcing specialised talent for niche industries.
These sector-specific obstacles, coupled with the universal complexities of payroll management, create a pressing need for efficient workforce solutions.
Civic Recruitment Limited addresses these challenges with innovative recruitment and payroll solutions tailored for diverse organisational needs.
Recognising the critical hurdles organisations face, the company leverages its expertise to streamline processes, reduce recruitment times, and alleviate administrative burdens.
With an extensive database of over 1 million pre-screened candidates, Civic Recruitment Limited is well-positioned to cater to the specific needs of both public and private sectors.
Job Description
3 Month Contract With A Local Authority
Job Purpose
The Tribunal and Complaints Officer will provide specialist support to the SEND service by managing and resolving complaints and tribunal cases, helping to reduce backlogs and improve service performance.
The role will focus on ensuring complaints and SEND tribunal matters are handled efficiently, professionally, and in accordance with statutory requirements, while supporting the Council's objective of reducing the number of escalated complaints and appeals.




This interim position is designed to provide additional capacity and expertise during a period of increased demand.
Key Responsibilities
Manage a caseload of SEND complaints and tribunal cases, ensuring compliance with statutory timescales and procedural requirements.
Investigate, coordinate, and respond to complaints relating to Special Educational Needs and Disabilities (SEND) services.
Prepare high-quality responses to complaints, enquiries, and appeals, ensuring accuracy and consistency.
Coordinate tribunal processes, including gathering evidence, preparing documentation, and liaising with relevant stakeholders.
Work closely with SEND teams, legal services, education providers, and families to resolve disputes and achieve positive outcomes.
Review existing cases and identify opportunities for early resolution to reduce escalation to formal complaints or tribunals.
Support the reduction of complaint and tribunal backlogs through effective case management and prioritisation.
Maintain accurate records, case files, and management information relating to complaints and appeals.
Monitor outcomes and identify trends, risks, and areas for service improvement.
Provide advice and guidance to colleagues on complaints handling, SEND legislation, and tribunal procedures.
Contribute to service improvement initiatives aimed at reducing future complaints and appeals.
Ensure all work is undertaken in line with relevant legislation, statutory guidance, policies, and procedures.
Requirements
Proven experience managing SEND complaints and tribunal processes within a local authority or education setting.
Solid understanding of SEND legislation, the SEND Code of Practice, and tribunal procedures.
Experience investigating complaints and preparing formal responses.
Experience preparing and coordinating tribunal documentation and evidence.
Ability to manage a high-volume caseload and meet statutory deadlines.
Excellent written communication and report-writing skills.
Strong organisational and case management abilities.
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📌 Tribunal And Complaints Officer (New South Wales)
🏢 Civic Recruitment
📍 New South Wales