SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and to let our individual talent and experience shine.
Applying for a job at PUMA is easy.
YOUR MISSION
Drive Retail Performance Behind One of the World's Most Recognisable Sports Brands At PUMA, we're driven by a simple mission: to be the Fastest Sports Brand in the World.
The Opportunity
As our Retail Support Analyst, you'll be the engine room behind retail performance, providing the insight, structure and operational support that enables our stores to perform at their best.
Working closely with the Head of Retail, Area Managers and cross-functional stakeholders, you'll help identify opportunities, drive improvement programs, coordinate key operational initiatives and ensure our stores have the tools, information and support they need to succeed.
This role is ideal for someone who loves retail, enjoys digging into data, and is equally comfortable building reports, influencing stakeholders and delivering practical solutions across a fast-paced retail network.
What You'll Be Responsible For
Driving Store Performance Through Data & Insights
Analyse sales, conversion, productivity and operational performance data
Build and maintain dashboards, reports and performance tracking tools
Identify key trends, risks and performance gaps
Deliver actionable insights that support commercial decision-making
Present performance updates and recommendations to retail leadership
Support inventory accuracy initiatives and stocktake remediation programs
Track the effectiveness of operational improvement initiatives
Leading Performance Improvement Programs
Develop performance scorecards and ranking methodologies
Identify top-performing stores and share best‐practice learnings
Create improvement plans for underperforming stores
Partner with Area Managers to drive accountability and execution
Monitor outcomes, report progress and highlight emerging risks
Track measurable improvements across targeted store groups
Managing Retail Communications & Training Administration
Maintain the central retail communication platform and store calendar
Coordinate and distribute operational communications
Manage training administration across retail learning platforms
Support OHS, onboarding and product training programs
Monitor compliance and completion rates
Produce regular reporting and recommendations for follow‐up actions
Partner with Retail Operations, HR and Global teams on training initiatives
Supporting Procurement, Expenses & Store Operations
Coordinate procurement of store consumables and operational supplies
Manage purchase orders,



invoices and vendor relationships
Monitor operational expenditure and identify cost efficiencies
Support supplier negotiations and service delivery standards
Track budgets and highlight opportunities to optimise spending
Driving Compliance, Facilities & Store Security
Coordinate physical security maintenance including alarms, CCTV and store security systems
Support new store openings, refurbishments and relocations
Manage facilities compliance programs across the retail network
Coordinate service providers and maintenance schedules
Ensure compliance obligations are completed and documented
Monitor operational controls and remediation activities
Managing Store Data & Continuous Improvement
Maintain store master data and operational documentation
Ensure information remains accurate, accessible and up to date
Track progress of priority retail initiatives and projects
Maintain action registers and implementation plans
Identify opportunities to simplify processes and improve efficiency
Drive follow‐up actions arising from audits, reviews and investigations
What Success Looks Like
In this role you'll be recognised for: Delivering accurate, meaningful and timely reporting Improving store performance through data‐led insights Creating visibility across key retail initiatives and priorities Building strong relationships with retail stakeholders Driving operational efficiency and cost control Maintaining high levels of compliance, governance and operational excellence
YOUR TALENT
About You You're a retail operations professional who understands what drives store performance and enjoys finding practical ways to make things better.
You'll bring:
5+ years' experience in retail, retail operations or a similar analytical support role
Strong understanding of retail store operations and performance metrics
Advanced Excel skills, including Pivot Tables, VLOOKUP/XLOOKUP and reporting tools
Experience analysing data and translating insights into action
Strong organisational skills with the ability to manage multiple priorities
Exceptional stakeholder management and communication skills
A proactive mindset with a passion for continuous improvement
Experience within fashion, sportswear, lifestyle or consumer goods environments will be highly regarded
Why PUMA?
At PUMA,



you'll join a globally recognised brand that empowers people to be their best while challenging convention and moving fast.
You'll be part of a collaborative, high‐performing retail team where your work will have genuine visibility and impact across the business.
Along with a competitive salary package, you'll enjoy:
Generous teamwear and product discounts
Career development opportunities within a global organisation
A dynamic and inclusive culture
Exposure to senior retail leadership
The opportunity to shape and influence retail performance across ANZ
PUMA provides equal opportunities for all job applicants, regardless of race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, or disability.
Equality for all is one of the core principles at PUMA and we do not tolerate any form of harassment or discrimination.
At PUMA, every application is reviewed by real people who are committed to fairness, transparency, and equal opportunity - no matter your background, identity, or experience.
To ensure our process stays true to these values, no automated systems or AI tools are used to make hiring decisions.
Every decision is made by real people -with real judgment and accountability.
We may use functions supported by Artificial Intelligence (AI) to carry out isolated organizational steps, such as scheduling interviews.
These functions have no influence on decisions in the application process.
We believe in creating spaces where everyone is welcome, celebrated, and empowered to contribute authentically.
Because at PUMA, whoever wants to play, can play.
PUMA is a global sports brand creating footwear, apparel, and accessories that inspire athletes and everyday movers.
The PUMA Group owns PUMA, Cobra Golf, and stichd, operates in 120+ countries, and has around 22,000 employees worldwide.
At PUMA, we are in constant pursuit of faster.
That extends beyond our support of the fastest athletes in the world.
We also work to be fast in how we adapt to and connect with the constantly changing world.
Through innovative design, iconic footwear and apparel, and authentic partnerships, we aim to always push what's next in both sport and culture.
PUMA supports over 21,000 employees across 120+ countries.
The PUMA Group owns the brand PUMA, Cobra Golf and stichd, operates in 120+ countries, and has around 22,000 employees worldwide.
Through creative design, iconic footwear and apparel, and authentic partnerships, we aim to always push what's next in both sport and culture.
PUMA supports over 21,000 employees across 120+ countries.
The PUMA Group owns the brand PUMA, Cobra Golf and stichd, and is headquartered in Herzogenaurach, Germany.
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📌 Retail Support Analyst (Melbourne)
🏢 PUMA Australia
📍 Melbourne