Exciting opportunity to lead the technical support function for an established mining ICT Integrator managing the critical Communications team, support remote ICT, RF & Critical systems.
Fantastic opportunity to define strategy and standards, and ensures consistent service delivery, and customer service for clients and team branches across Australia.
What's on Offer:
This leadership position offers the opportunity to shape technical capability, standards and performance across the South Australian technical support function. You will lead and uplift operational consistency, and influence the future of mission‐critical communications support.
Senior leadership remit across multi‐site technical support operations
Prospect to set standards, governance rhythms and operating models
Influence over workforce planning, capability development and succession pipelines
Direct impact on safety, quality, turnaround time and cost‐efficiency outcomes
Close collaboration with operations, service delivery, supply chain and OEM partners
National travel to workshops, customer sites, vendors and OEMs
The Role:
You will drive consistency, uplift capability and ensure safe, high‐quality repair and diagnostic services that meet customer, contractual and organisational expectations.
Own and articulate the national strategy, operating model and governance rhythm




Lead Regional Technical Support Supervisors and build a unified national culture
Drive national change initiatives across processes, systems, tools and safety
Build national workforce plans covering skills, capacity, succession and training
Define and enforce national standards for diagnostics, repairs, testing and documentation
Optimise work intake, triage, scheduling and utilisation to meet SLAs
Partner with service delivery teams to meet contract and customer obligations
Lead compliance, incident management, root‐cause analysis and risk mitigation
About You
You are a highly experienced technical leader and a proven track record leading
technical support environments. You bring strong team management capability, excellent stakeholder engagement skills and a commitment to safety, quality and continuous improvement.
5+years' leadership of multi‐site, technical services teams
Experience & understanding of mining and industrial clients/sites
Experience working across multiple equipment brands and technologies
Strong stakeholder engagement, communication and influence skills
Excellent analytical, diagnostic and problem‐solving capability
Experienced in ICT or RF communication technology would be valuable
Defence industry experience would be highly regarded
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📌 Technical Support Manager (Adelaide)
🏢 @
📍 Adelaide