TMA Group | Truganina, VIC | Full Time
Order Fulfilment (Pick / Pack) Team Leader
About TMA Group
TMA Group is an Australian-owned multinational specialising in print, print management, technology, and logistics solutions. Established in ****, we employ over 500 staff across Australia, New Zealand, the Philippines, and the United States. We are a well-established, fast-paced organisation committed to delivering high-quality outcomes across our print, logistics, and warehousing operations.
About the Role
We are seeking an experienced Order Fulfilment (Pick / Pack) Team Leader to lead the day-to-day pick and pack operations at our Truganina warehouse. Reporting to the Warehouse Manager, you will ensure customer orders are fulfilled accurately, efficiently, and safely within required service levels, while driving team performance and continuous improvement across the order fulfilment function.
This is a hands-on leadership role. You will lead from the floor — allocating labour, coaching your team, coordinating workflow with the Inventory, Inwards and Despatch teams, and stepping in alongside the team when needed to meet throughput targets.
Key Responsibilities
Lead, supervise and support the Order Fulfilment team across daily pick and pack operations
Allocate labour and manage workflow to achieve productivity targets and customer service levels
Train, coach and develop team members in warehouse processes, WMS usage and safe work practices
Oversee picking and packing to ensure orders are processed accurately, on time and to packing, labelling and documentation standards
Maintain picking accuracy through WMS and RF scanning; investigate and resolve discrepancies and stock variances
Support cycle counts, stocktakes and inventory control initiatives




Champion WHS compliance — safe manual handling, equipment pre-start checks, hazard and incident reporting, and housekeeping standards
Identify and implement improvements to picking accuracy, productivity and operational efficiency
About You
Previous experience in warehouse order fulfilment, logistics or pick and pack operations (essential)
Demonstrated leadership or supervisory experience in a warehouse or logistics environment (essential)
Strong understanding of pick and pack, fulfilment processes, and inbound/outbound workflows
Experience using Warehouse Management Systems (WMS) and RF scanning devices
Current LF (forklift) licence with demonstrated operational experience (essential)
Robust organisational, communication and problem-solving skills
Ability to work effectively under pressure in a fast-paced environment, with high attention to detail
Proactive safety leadership and commitment to WHS compliance
Desirable: Certificate in Warehousing, Logistics or Supply Chain (or working towards), ERP experience (Pronto, SAP or similar), First Aid Certificate, cycle counting/stocktake experience, and an understanding of Chain of Responsibility (CoR) obligations.
Why Join Us?
This is a genuine opportunity to lead a team within a well-established, growing business where your leadership will directly drive fulfilment accuracy, safety and customer service performance. You'll join a supportive, fast-paced environment with a culture of precision, accountability and continuous improvement.
Benefits & Perks
We offer a range of employee benefits through FLARE, including:
Discounts on retail, groceries, travel, and everyday essentials
Access to novated leasing options
Health and wellbeing benefits
Financial services and savings tools
Ongoing employee deals and offers
Free onsite parking
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📌 Order Fulfilment (Pick / Pack) Team Leader (Melbourne)
🏢 TMA Group Of Companies Pty
📍 Melbourne