Shred-X is looking for an energetic and customer-focused Customer Growth Specialist to help drive new business and grow existing customer relationships.
This office-based outbound sales role is ideal for someone who enjoys starting conversations, uncovering customer needs and turning opportunities into long-term relationships. You'll proactively identify prospective customers, cross-sell additional services to existing customers and recommend practical Shred-X solutions across our secure destruction, recycling and resource recovery services.
What you'll do
Generate new business opportunities through proactive outbound calling and prospecting.
Identify cross-selling opportunities within existing customer accounts to grow customer spend and strengthen relationships.
Contact prospective and existing customers to understand their needs and recommend suitable Shred-X services.
Qualify opportunities and manage them from initial conversation through quotation, acceptance and customer onboarding.
Deliver a skilled, responsive and positive customer experience at every stage of the sales process.
Maintain accurate CRM records, including customer interactions, opportunity details, next steps and pipeline status.
Meet activity, conversion and revenue targets through consistent prospecting, follow-up and opportunity management.
Work closely with internal teams to ensure a smooth handover and onboarding experience for new customers.
Participate in sales meetings, coaching and continuous improvement initiatives.
What you'll bring
Experience in outbound sales, telesales, business development,



customer acquisition or a similar customer-facing role.
Confidence initiating outbound telephone conversations and building rapport quickly.
Robust questioning, listening and qualification skills, with the ability to identify genuine customer needs.
The ability to communicate service benefits clearly, professionally and persuasively.
Experience working to activity, conversion and revenue targets.
Strong organisational, follow-up and time-management skills.
Experience using a CRM or customer-management system, with excellent attention to detail.
Confidence using Microsoft Office and digital communication tools.
The ability to work effectively in a structured, office-based and target-driven sales environment.
A proactive, resilient and accountable approach to achieving results.
Coachability, a willingness to learn and a commitment to continuous improvement.
High standards of integrity, confidentiality and professional conduct.
A collaborative, customer-focused mindset and commitment to safety and environmental responsibility.
Why join Shred-X?
Entry point into a long-term sales career with a nationally recognised brand
Structured training and ongoing coaching to help you succeed
Clear progression pathways within sales and the broader business
Supportive, high-energy team environment where you can learn and grow
Opportunity to contribute to sustainability through our E-Waste services
Stable, full-time, office-based role with clear expectations and support
We're proud to be an equal opportunity employer and welcome applicants from diverse backgrounds, experiences, and perspectives.

📌 Customer Growth Specialist (Gold Coast)
🏢 Shred-X
📍 Gold Coast