At Coastal Letting Group, we're all about delivering exceptional guest experiences across a growing portfolio of short-term holiday accommodation on the Gold Coast.
We operate in a fast-moving, guest-focused environment where no two days are the same. As our portfolio continues to grow, we're looking for a friendly, organised, and professional Reception / Guest Service Agent to join our team and help create memorable stays for our guests.
About the Role
This is a front-line hospitality role where you'll be the first point of contact for guests and property owners. From managing bookings and guest enquiries to coordinating arrivals and departures, you'll play a key role in ensuring smooth daily operations and outstanding customer service.
You'll work closely with our Front Office and Operations teams in a supportive and energetic environment.
Key Responsibilities
Provide professional and friendly service to guests and property owners
Respond to guest enquiries, bookings, and communications via phone, email, and messaging platforms
Multi-platform channel management responding to online travel agent messages such as Airbnb, Booking.com and more.
Process reservations and maintain accurate booking information
Assist with guest arrivals and departures, including check-ins and check-outs
Be available and assist with after-hours calls.
Handle routine guest issues and escalat[e] more complex matters when required




Coordinate with housekeeping and maintenance teams to ensure properties are guest‐ready
Maintain accurate records and complete administrative tasks
Support day-to-day front office operations
Ensure company service standards and procedures are consistently followed
What We're Looking For
Required
Previous customer service, reception, or hospitality experience
Strong communication and interpersonal skills
Ability to remain calm and professional in a quick‐paced environment
High attention to detail and organisational skills
Confident using computer systems and learning new technology
Flexible approach to working weekends, public holidays, and rotating rosters as required
Preferred
Experience in hotels, short-term rentals, or accommodation environments
Familiarity with property management systems such as Resly, Guesty, or Hostaway
Experience handling guest enquiries and online booking platforms
What Success Looks Like
Positive guest reviews and feedback
Accurate bookings and smooth guest arrivals/departures
Fast and professional communication with guests and owners
Strong teamwork and operational support across departments
Why Join Coastal Letting Group?
Be part of a growing and fast-paced hospitality business
Work in a supportive and team-focused environment
Opportunities for career growth and development
Gold Coast lifestyle with a dynamic and exciting guest environment
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📌 Holiday Property Assistant (Queensland)
🏢 Coastal Letting Group
📍 Queensland