Job Description
As Guest Service Agent, you will be part of the Front Office team, welcoming guests, managing check-ins and check-outs, responding to enquiries and helping create a seamless resort experience from arrival to departure.
About the Employer
K'gari is a World Heritage listed island off Australia's Eastern Queensland coast, is the world's largest sand island, stretching over 120km. With cool towering rainforests to walk through and explore, over 100 freshwater lakes to swim in, including the iconic Lake McKenzie and Lake Wabby, and an amazing beach highway, where else would you rather be.
SeaLink K'gari is part of SeaLink Marine & Tourism, one of Australia's largest marine and tourism businesses with 11 business units across six states and territories, connecting our customers to many of Australia's most beautiful island destinations and brilliant experiences.
With globally recognised brands such as SeaLink, Captain Cook Cruises and Kingfisher Bay Resort we are a team who go beyond what others will do and are invested in supporting the communities and customers we serve.
SeaLink Marine and Tourism is part of the Kelsian Group - Australia's largest integrated multi-modal transport provider and tourism operator, with established bus operations in Australia, USA, Singapore, London and the Channel Islands.




About the Candidate
This is a full-time, live-on-island role on a rotating roster. It is ideal for someone who thrives in a quick-paced, guest-focused environment and enjoys being part of a supportive team.,
Previous experience in a guest service, front office, reception or customer-facing hospitality role
Experience in a hotel, resort or tourism environment highly regarded
Confidence using hotel booking/property management systems, with RMS, Opera or Sihot experience preferred
Strong communication skills and a genuine passion for customer service
Proven ability to multi-task and adapt in a busy, changing environment
Positive, professional and solutions-focused attitude
Excellent attention to detail and problem-solving skills
Ability to work both independently and as part of a team
Current First Aid Certificate or willingness to obtain
Open driver's licence desirable
Legal right to work in Australia
If you're passionate about hospitality and ready to leave ordinary behind for a role where you can make a genuine impact on every guest's stay, all while living in one of Australia's most spectacular island locations, we want to hear from you!
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📌 Guest Service Agent (Gsa) (Queensland)
🏢 SeaLink K'gari
📍 Queensland