BYD is one of the world's fastest-growing automotive brands, leading the way in innovative electric vehicle technology. As demand continues to grow, we are looking for a customer-focused and highly organised
Service Advisor
to join our team at
BYD Mornington
.
This is an exciting opportunity for an experienced Service Advisor or automotive customer service qualified who thrives in a fast-paced environment and is passionate about delivering exceptional customer experiences.
About the Role
As the first point of contact for our service customers, you will play a critical role in ensuring every customer enjoys a seamless and positive service experience from booking through to vehicle collection.
Key responsibilities include:
Greeting customers and managing service bookings
Accurately preparing repair orders and service documentation
Liaising between customers and workshop technicians
Providing clear communication regarding vehicle repairs, maintenance and timelines
Identifying and presenting additional service and repair recommendations
Following up with customers throughout the service process
Processing invoices and finalising customer transactions
Maintaining high levels of customer satisfaction and service retention
About You
To be successful in this role, you will possess:
Previous experience as a Service Advisor within an automotive dealership preferred
Exceptional customer service and communication skills
Strong organisational and time management abilities
The ability to manage multiple priorities in a busy environment
High attention to detail and administrative accuracy




A positive attitude and professional presentation
Strong computer literacy and dealership management system experience advantageous
A valid Australian Driver's Licence
What We Offer
Competitive remuneration package
Ongoing training and professional development
Career growth opportunities within a growing automotive group
Supportive and collaborative team culture
Modern facilities and access to leading EV technology
Employee benefits and recognition programs
Why BYD Mornington?
This is your chance to become part of an exciting global automotive brand that is transforming the future of mobility. You'll work alongside a passionate team committed to delivering outstanding customer experiences while supporting the growth of one of the industry's most innovative vehicle manufacturers.
As part of Eagers Automotive,
BYD Mornington
is backed by Australasia's largest automotive retailer, employing over 8,000 team members across 250 dealerships throughout Australia, New Zealand, and Canada. Representing more than 33 car brands and 11 truck and bus brands, we are committed to delivering exceptional guest experiences and long-term career development.
At
BYD Mornington
, you'll join a team that values professionalism, teamwork, and customer service excellence while representing one of the world's most innovative and rapidly growing automotive brands. This role offers the opportunity to make a significant impact, build strong customer relationships, and develop a rewarding career within a high-performing dealership environment.
Eagers Automotive - Moving together.

📌 Service Advisor (Melbourne)
🏢 Eagers Automotive
📍 Melbourne