Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region.
About the Opportunity
The Manager Services is responsible for end-to-end delivery of Dayforce HCM solutions through a team of consultants, project managers, and other subject matter experts. Key responsibilities include overall project resourcing, customer project relationship management, sponsorship, and profitability. The Manager Services contributes to the growth of the Implementation practice and may participate in the sales cycle to set expectations for project delivery.
What You'll Get to Do
Manage a project portfolio (ANZ) to ensure quality, on-time and on-budget net new implementations
Collaborate with Dayforce Si Partners and provide Dayforce sponsorship and governance on Delivery Assurance projects
Team with Service Delivery Managers and Support teams to promote user adoption and effective use of the implemented solution
Ensure adherence to highest quality standards in project delivery consistently utilizing Dayforce HCM tools, techniques and methodology
Manage executive level customer relationships and provide team oversight through Dayforce implementations
Actively engage as project sponsor, including participation in Steering Committee meetings, executive touch points and other key governance activities
Responsible for project resourcing on a broad range of implementation engagements
Motivate teams to document solutions and contribute to internal knowledge share
Demonstrate thought leadership to resolve customer and business challenges; proactively address project escalations and anticipate risks/issues before they become an escalation
If direct people management is involved,



build team expertise and confidence in project delivery work through real-time feedback and coaching and effective training plans
Execute day-to-day administrative tasks such as project and practice reporting updates, timecard submission, expense reporting, etc.
Skills and Experience We Value
3+ years of experience in human capital management applications consulting preferred
Demonstrated background in leading software implementation projects including experience developing project team structures and governance models
Demonstrated experience translating customer business requirements into workable software solutions
Bachelor's degree or equivalent experience
Proven experience in change management
What Would Make You Really Stand Out
Consulting and management experience in a SaaS / Cloud computing environment
Experience with one or more of the following applications in addition to Dayforce HCM: Salesforce.com, SAP, PeopleSoft, JD Edwards, Kronos, Workbrain/Infor, RedPrairie/JDA, Ultimate, Oracle HR/Payroll, PeopleSoft, ADP, Workday
Knowledge of common human capital management (HCM) business practices
Excellent customer relationship and business acumen
Demonstrates full competence in business function
Ability to provide direction to multiple projects, customers and prospects at the same time and manage competing priorities
Ability and willingness to travel to prospect and customer sites as required
What's In It For You
Dayforce offers competitive pay and benefits, comprehensive wellness initiatives, time away from work programs, recognition, and opportunities for personal and skilled growth. We encourage individuals to apply based on their passions and provide a supportive environment for your career and personal life.
Equal Opportunity Employer
Dayforce is an equal opportunity employer and considers all individuals. We embrace diversity and are committed to fairness and inclusion.
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📌 Project Delivery Manager (South Australia)
🏢 Dayforce
📍 South Australia