We're a successful software company with a team spanning Australia, New Zealand, Malaysia and Thailand, specialising in dealer management systems for retail dealerships across automotive, trucking, agriculture and construction equipment. Over the last 35 years, we've brought a number of industry-leading dealer management systems to market, helping our clients run their dealerships more effectively, efficiently and profitably.
Auto IT is wholly owned by The Perseus Group, an operating group of Constellation Software Inc., a well-capitalised, global publicly traded company specialising in vertical market software.
It's an exciting time for our business. With offices globally, we offer career progression and professional development as part of a team dedicated to supporting clients across the Asia Pacific region.
About the Role
About the role
This role is ideal for someone with hands-on automotive dealership Sales & Admin experience who enjoys systems, problem solving, and helping others improve how they work.
You may currently be working as a:
Business Manager / F&I; Manager
Dealer Principal's Administrator or Dealership Administrator
Accounts / Finance Administrator (dealership)
Vehicle Stock Controller
...and be looking to transition out of dealership operations into a customer-facing technology role.
As a Customer Support & Implementation Representative, you will support dealership customers using our Dealer Management Systems and associated applications, helping them troubleshoot issues, optimise workflows, and successfully adopt our software solutions.
We are specifically looking for someone who understands dealership operations and workflows, is comfortable with systems, and enjoys working with customers.
In addition to customer support, this role also includes implementation and project work such as customer onboarding, training, go-live support, workshops, and solution rollouts.




The role supports customers across Australia, New Zealand, and Southeast Asia, with project work delivered both remotely and occasionally onsite.
The position requires moderate travel availability of *****% for onsite customer support, go-lives, and workshops.
Candidates must have existing Australian work authorisation at the time of application.
What You Will Be Doing
As Customer Support & Implementation Representative, you will:
Provide high-quality customer support to dealership Sales & Admin users via phone, email, and ticketing systems
Troubleshoot system, workflow, and process issues related to our Dealer Management Systems and associated products
Manage and elevate more complex issues through appropriate internal support and product teams
Maintain clear and accurate records of customer interactions, troubleshooting activity, and resolutions
Assist with software implementation activities including:
system setup and configuration
customer onboarding
data validation
testing support
go-live readiness
remote and onsite deployment assistance
Deliver customer training sessions, workshops, and post-go-live support
Work closely with Support, Product, Development, Delivery, and Customer-facing teams to ensure robust customer outcomes
Contribute to internal knowledge base documentation and process improvements
Identify recurring customer pain points and improvement opportunities
Share customer feedback with relevant internal stakeholders to help improve products and services




Continue building product and industry knowledge through internal training and enablement programs
What You Need to Have
We are far more interested in dealership operational experience and systems aptitude than traditional IT support backgrounds.
You will ideally have:
Minimum of 1-2 years of automotive dealership experience in Sales Admin, F&I;, Finance, Compliance, or Dealer Administration
Experience in one or more roles such as:
Business Manager / F&I; Manager
Dealership Administrator
Accounts / Finance Administrator
Vehicle Stock Controller
Strong understanding of dealership workflows, including:
Vehicle sale lifecycle from deal to delivery
F&I; processes including finance, insurance, and add-on products
Stock control and floorplan management
Registration, compliance, and statutory reporting
Dealer accounting processes including receipting, invoicing, and reconciliations
OEM operational and reporting processes
Strong systems aptitude and confidence learning new software platforms
Excellent troubleshooting and problem-solving skills
Strong communication skills with the ability to professionally support customers
Confidence delivering customer guidance, training, or workflow assistance
Strong organisational skills and ability to manage multiple priorities
Willingness to travel occasionally for customer onsite support, go-lives, or workshops
What It Would be Nice for You to Have
Highly regarded but not essential:
Exposure to software implementations, onboarding, or system rollouts
Experience supporting customers in a software or service environment
What We Offer You
Competitive salary (plus profit sharing and achievement bonuses)
Hybrid working arrangements
Meaningful work across simple and complex issues
Supportive team environment
Training and development
#J-*****-Ljbffr

📌 Customer Support & Implementation Representative (Automotive Sales & Admin) (Melbourne)
🏢 Auto-IT
📍 Melbourne