The Role
As a Support Engineer, you will provide
front‐line application support
to our customers using Axiell's vital records and civil registration solutions. You'll work closely with customers, Product Development, QA, and Delivery teams to troubleshoot issues, test fixes, and ensure a high‐quality support experience from implementation through day‐to‐day operations.
This role reports to the
Customer Support Manager
and is ideal for someone early in their career in support who enjoys problem‐solving and customer interaction in a technical environment.
What you'll do
Monitor, manage, and resolve customer issues using
Jira or Azure DevOps
Communicate directly with customers to understand and troubleshoot technical problems
Test fixes and deployments to ensure smooth functionality
Document cases clearly and manage support queues
Collaborate with
Product Development and QA
for issue escalation and resolution
Contribute to improving support processes and tools
Provide clear, timely updates to customers and internal stakeholders
Hybrid work setup
What we're looking for
A degree in
Computer Science
or a related field
1–2 years of experience
in a technical support or similar role




Strong problem‐solving and debugging skills
Experience working with
Linux / Unix environments
Knowledge of one or more of the following:
C++, Java, Perl, Python
Experience with
Jetty
, IDEs (e.g. "VS Code"), and version control (Git)
Working knowledge of
Jira, Azure DevOps, or similar tools
Excellent written and verbal communication skills
What success looks like
Support tickets resolved within agreed
SLAs
Clear, actionable documentation for escalated issues
Continuous growth in technical skills and product knowledge
Why Axiell
Work in an
international, purpose‐driven company
Be part of a team-oriented support team with close ties to development
Gain exposure to mission‐critical systems used by public institutions
Develop your technical skills and grow within a global organization
Location Flexibility
We're flexible regarding where this role can be based. Our primary locations for the position is
Melbourne
, but we also welcome applicants from other eligible areas, including
Sydney, Bisbane and Hobart.
If you're based in any of these locations, we encourage you to apply.
#J-*****-Ljbffr

📌 Support Engineer (Melbourne)
🏢 Axiell Group
📍 Melbourne