We're looking for an Account Manager/Client Success Manager to grow and retain relationships across an existing portfolio of accounts. Reporting to the General Manager, you'll be the trusted point of contact for our customers, providing advice and recommendations that drive long-term profit and activity while keeping them engaged through consistent, meaningful touchpoints.
About Us
Rodin Business Solutions has supported SMBs since ****, delivering Managed IT, Cyber Security, IP Voice, and Managed Print across Wollongong and Sydney. We're privately owned, growing, and focused on customer outcomes, team culture, and doing things properly.
What You'll Be Doing
Up-selling IT, communications, and related products and services into an existing portfolio of accounts
Building strong, ongoing relationships through consistent, proactive contact
Working within the sales team to achieve set targets
Developing relationships with management and business owners at all levels
Partnering with management and marketing to uncover new business within the existing customer base
Attending company, customer, and networking events
Running regular strategic business reviews with clients
What We're Looking For
Experience managing and growing an existing client portfolio, ideally within IT, telecommunications, or a related services workplace
Strong interpersonal skills across both technical and non-technical conversations




Confidence engaging and building trust with senior stakeholders and business owners
A proactive, relationship-first approach to account management
Comfortable working to sales targets as part of a team
What's on Offer
Competitive salary, super, car allowance, and quarterly bonus
Hybrid working across office, home, and client sites
Company phone and laptop
Professional development, certification support, and mentoring
Exposure to a broad range of technologies, clients, and project types
You might already be a Customer Success Manager looking for a role where you can focus on what you do best; partnering with customers to ensure the right solution is backed by the right support and helping our customers make confident technology decisions.
At Rodin, you'll be joining a growing MSP with a clear focus on expanding our advisory and solution design capability. You'll be supported by a strong delivery function that values accurate, well-scoped solutions, a sales team that actively involves technical input early, and a leadership team committed to doing things properly, not cutting corners. This is an opportunity to play a meaningful role in how solutions are shaped, positioned, and delivered, not just supporting sales, but influencing outcomes. You'll also have the opportunity to contribute to how pre-sales and solution design evolves within the business as we grow.
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📌 Account Manager - It Managed Services (Sydney)
🏢 RODIN Business Solutions
📍 Sydney