POSITION AVAILABLE
North West Queensland Indigenous Community Social Services Limited
Youth Transitional Hub
DIVERSIONARY SERVICE COORDINATOR
Full-time
About us
North West Queensland Indigenous Community Social Services Ltd (NWQICSS) is a proud Aboriginal and Torres Strait Islander community-controlled, not-for-profit organisation based in Mount Isa. Guided by a First Nations-majority board and the vision "Life to the full," we deliver culturally protected, trauma-informed services across justice, health, housing, education and family support. As a Public Benevolent Institution, we work every day to create real opportunities for our people and community.
About the Program
The Youth Transitional Hub provides culturally responsive support to at-risk young people through case management, diversion activities, outreach support, and safe overnight accommodation.
The program supports young people by providing a safe and supportive environment where they can build positive connections, develop life skills, access appropriate services, and receive guidance to improve their wellbeing and future opportunities. Through strong partnerships with families, community organisations, schools, health services, and justice agencies, the program aims to reduce engagement with anti-social behaviours and support young people to make positive choices.
About the Role
The Diversionary Service Coordinator is responsible for developing, coordinating, and delivering diversionary programs that support young people to build life skills, strengthen community connections,



and reduce engagement with anti-social behaviours.
This role will oversee diversion activities, provide case management support, coordinate staff and volunteers, engage with key stakeholders, and ensure program outcomes are effectively monitored and reported. The successful candidate will play a key role in creating secure, culturally responsive, and meaningful opportunities for young people accessing the Youth Transitional Hub.
Key Responsibilities
Develop and implement diversionary programs, activities, and after-school programs that support young people's development and wellbeing
Coordinate, supervise, and support diversionary staff and volunteers
Build positive and respectful relationships with at-risk young people and their families
Provide case management support in collaboration with the Case Management Coordinator
Engage with internal services and external agencies, including Police, schools, health services, and community organisations
Monitor attendance, outcomes, and program effectiveness
Maintain accurate case notes, data entry, reporting, and compliance requirements
Provide culturally safe, trauma-informed support to young people and their families




Promote a secure and supportive environment within the Youth Transitional Hub
Maintain Work Health and Safety standards, confidentiality, and qualified boundaries at all times
About You
You will have:
Tertiary qualifications in Child, Youth and Family Intervention (or currently studying)
Experience working with at-risk young people and vulnerable communities
Experience in case management, youth support, or community services
Strong communication, organisation, and leadership skills
Understanding of trauma-informed practice and culturally appropriate service delivery
Ability to work independently and as part of a multidisciplinary team
Ability to build strong relationships with young people, families, and community stakeholders
Current Driver's Licence
Current Blue Card and Police Check (or willingness to obtain)
Aboriginal and Torres Strait Islander people are encouraged to apply.
Applications due close of business: Friday 21 August ****
NWQICSS is an equal opportunity employer committed to cultural safety. Interviews may commence before the closing date, so we encourage applicants to submit their applications early. Please note that only shortlisted candidates progressing to the interview stage will be contacted.
NWQICSS is committed to the safety and wellbeing of all clients, including vulnerable individuals and young people. All prospective employees must demonstrate suitability and commitment to safeguarding clients from abuse and harm.
#J-*****-Ljbffr

📌 Diversionary Service Coordinator (Mount Isa)
🏢 North West Queensland Indigenous Community Social Services
📍 Mount Isa