Overview
Connecting clients to markets – and talent to opportunity
With 4,300 employees and over 400,000 retail and institutional clients from more than 80 offices spread across five continents, we're a Fortune‐100, Nasdaq‐listed provider, connecting clients to the global markets – focusing on innovation, human connection, and providing world‐class products and services to all types of investors.
At StoneX, we offer you the opportunity to be part of an institutional‐grade financial services network that connects companies, organizations, and investors to the global markets ecosystem. As a team member, you'll benefit from our unique blend of digital platforms, comprehensive clearing and execution services, personalized high‐touch support, and deep industry expertise. Elevate your career with us and make a significant impact in the world of global finance.
Responsibilities
Primary duties will include:
Being part of a team dedicated to handling all aspects of the customer experience
Handle incoming trading inquiries and client issues via phone, email and live, interactive chat
Trade research/Quotes
Provide client support by answering inbound phone calls and/or e‐mail regarding accounts, policies, services and available products
Place Spot FX, CFD's, Commodity and Equity trades, provide quotes




Engage client in meaningful dialogue and identify unstated needs or financial goals that may be achieved by further utilizing company services, products or tools
Work in a fast‐paced and dynamic environment by assisting clients and delivering solutions‐focused results
Facilitate inbound/outbound opening of new accounts for potential clients who already indicated interest in our platform and provide support for existing customers
Desire to learn and utilize new concepts related to industry licensing, regulations, policies/procedures, available programs/services
Excellent consultative, rapport‐building, listening and communication skills
Demonstrate a positive and professional image at all times
Qualifications
Good mathematical, analytical and problem‐solving skills
Strong attention to detail with emphasis on accuracy and timeliness
Excellent listening, written, and verbal communication skills
Approachable, adaptable, dependable, and conscientious
Strong command of computer and typing skills. Representatives will typically navigate through 4–5 software systems simultaneously
Demonstrates self‐confidence and the ability to maintain composure in difficult situation
Bilingual in Mandarin and fluency in English is a MUST
Welcome Fresh graduates
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📌 Client Management Associate (Bilingual Mandarin) (New South Wales)
🏢 StoneX Group
📍 New South Wales