ING Australia is seeking a Lead Collections Officer to manage a team responsible for customers in arrears and financial difficulty. The role involves delivering service excellence, mentoring staff, and ensuring compliant collections activity across multiple channels.
Based in Sydney or Wyong, this permanent position emphasizes empathy, integrity, and customer-first thinking within the Financial Care team.
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📌 Lead Collections Coach, Customer Care & Growth (Sydney)
🏢 ING Australia
📍 Sydney
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