Must Have Skills:
5+ years of experience in DNS operations/support, with at least 2–3 years at L3 level
Solid hands‐on experience with BIND (open‐source DNS)
Deep understanding of:
TTL, caching behavior, and query resolution flow
Latency and routing behavior
Nice to Have Skills:
Experience with Anycast DNS deployments
Exposure to other DNS software: Unbound, PowerDNS, Knot DNS
Automation and scripting (Shell, Python, Ansible)
Monitoring tools:
Minimum Years of Experience: 5+
Certifications Needed: No
Top 3 responsibilities you would expect the Subcon to shoulder and execute
Act as L3 escalation point for complex DNS incidents impacting production services
Diagnose and resolve critical DNS outages, performance degradation, and security issues
Provide expert support for authoritative and recursive DNS infrastructures
Work closely with L1/L2 teams, NOC, and Core Network teams to restore services quickly
Deep troubleshooting of BIND
Lead root cause analysis (RCA) for major incidents
#J-*****-Ljbffr

📌 Support Engineer Dns (Sydney)
🏢 XPT Software
📍 Sydney