18d ago , from Daikin Australia Pty. Limited
Daikin has a solid history and reputation in holding its number 1 position in the global market for air conditioning. The foundation of its success and continued growth is truly in our people, who strive and are encouraged to do remarkable things, including thinking differently and being open to new possibilities.
At Daikin Australia, we live and breathe our core values of Absolute Credibility, Enterprise Management and Building Harmonious Personal Relationships. We prioritise fostering positive relationships with clients, colleagues and stakeholders to create a collaborative and supportive work environment for all.
Looking ahead, we anticipate the global demand for air conditioning will grow exponentially. Our vision at Daikin after reaching our 100th anniversary globally, is to continue our commitment to environmental awareness and commit to advancing technology to promote sustainable practices.
About the role
Reporting to our Call Centre Team Leader, the role as a Contact Centre Representative will be to manage the high-volume inbound customer calls but not limited to:
Dealing with customer queries through multiple channels (email, web and phone) in a prompt and courteous manner
Identify customer needs and provide accurate information, guidance, or resolution
Handle customer complaints or issues with empathy and professionalism
Process service requests, update customer records, and elevate complex issues when necessary
Follow communication scripts, processes, and quality standards
Meet or exceed KPIs such as call handling time, customer satisfaction, and first-call resolution
Work collaboratively with team members and other departments to ensure seamless customer experience




Maintain knowledge of company products, services, policies, and procedures
Proactively identify areas of improvement to enhance customer experience
This role involves rostering between 8AM - 4PM, 9AM - 5PM or 10AM - 6PM shifts between Monday to Friday. The first 6 months will require onsite training & on-going development.
Currently offering immediate start if available
About you
Previous Call Centre experience is preferred
Previous experiences in customer service/hospitality are ideal
Ability to work under pressure whilst maintaining attention to detail
Manage and handle difficult customer interactions with genuine care
Reliable, respectful, punctual and committed to delivering quality customer service
Self-motivated individual with an ability to work collaboratively in a team environment
People Centric Management
Collaborative work environment fostering a positive team culture.
Competitive salary + Superannuation + Performance bonus
Equipment for work will be provided such as Work Laptop, Work Phones
Provided with on-the-job training for continuous career growth opportunities
Discounted Bupa Health Fund
Flare Benefit - Discounted gift card, novated lease, discounted health/car/home loan
Be part of a global number 1 company in HVAC
Be part of a dynamic team that values innovation, collaboration and personal growth.
Free parking on site
We thank all applicants for their interest; however, only those selected for an interview will be contacted.
Daikin Australia is an equal prospect employer and values diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status
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📌 Contact Centre Representative (Sydney)
🏢 Daikin Australia
📍 Sydney