This position is for an experienced Loss Adjuster, Senior Loss Adjuster or Executive Loss Adjuster who is ready to step back from travel and site attendances, while continuing to apply their technical expertise in a desktop-based capacity.
You'll bring your existing claims knowledge to a desktop-based capacity, helping progress claims toward settlement, reviewing technical documentation, and providing high-level support to our Director, National Operations Manager and State Manager. This is a genuine alternative career path for adjusters who want to stay close to the technical work they know well, in a more predictable, office-based capacity.
About Pacific Claims
This position is for an experienced Loss Adjuster, Senior Loss Adjuster or Executive Loss Adjuster who is ready to step back from travel and site attendances, while continuing to apply their technical expertise in a desktop-based capacity.
You'll bring your existing claims knowledge to a desktop-based capacity, helping progress claims toward settlement, reviewing technical documentation, and providing high-level support to our Director, National Operations Manager and State Manager. This is a genuine alternative career path for adjusters who want to stay close to the technical work they know well, in a more predictable, office-based capacity.
About Pacific Claims
Pacific Claims has been operating since **** and is a respected industry leader as Chartered Loss Adjusters and Claims Managers. Our Head Office is in Brisbane, with Loss Adjusting Teams in VIC and NSW.
Visit our website to view Our Story, Our Values and meet our Leadership Team:
What are my accountabilities?
Provide technical claims support to our Director, National Operations Manager,



State Manager and Executive Loss Adjusters
Assist with the management and progression of a portfolio of claims from initial advice to settlement, following Pacific Claims policies and procedures
Conduct desktop claim assessments, reviewing policy information, repair quotations, invoices, scopes of work, photographs and supporting documentation
Assist in investigating the cause and extent of loss, confirming quantum, and reviewing policy coverage
Liaise with insureds, insurers, brokers, builders, contractors, suppliers and other stakeholders
Prepare high-quality reports, correspondence and file notes
Ensure SLAs, KPIs and client service standards are met
Maintain accurate, timely records in the Claims Management System
Provide diary management, travel coordination and administrative support to leadership
Support catastrophe response and peak workload periods from the office
Ensure Contractual, Statutory and GICOP requirements are met
Maintain accurate daily timelog entries reflecting work completed on each claim
About you
Prior experience as a Loss Adjuster, Senior Loss Adjuster or Executive Loss Adjuster — ideally across Commercial, Liability, Construction and Engineering, Strata and/or major and complex loss
Looking for a change of pace — off the road and into an office-based, technical support role




Professional qualification recognised by ANZIIF (highly regarded)
Excellent communication and report-writing skills
Proficiency in claims management software and systems
Passionate about customer service, with the ability to engage confidently with stakeholders
Self-motivated, with solid time management and organisational skills
Comfortable supporting senior leadership with scheduling, travel coordination and operational tasks
Our Culture
At Pacific Claims, caring is at the heart of everything we do. We demonstrate this through our core values: Empathy, Accountability, Inclusion, Collaboration and Growth.
When you join Pacific Claims, you become part of a team dedicated to making a meaningful difference in the lives of people navigating challenging and unexpected events. With operations across Queensland, New South Wales and Victoria, and this opportunity based in Hendra, Brisbane, you'll be joining a growing organisation that values both local expertise and national collaboration.
We encourage our people to develop their careers with us, experience a supportive and inclusive workplace, and enjoy a healthy work-life balance.
Successful applicants will be required to complete reference checks and mandatory background screening, including a National Police Check and verification of Australian work rights.
Benefits of working with us
Excellent remuneration package
One day per week work-from-home available after probation
Genuine appreciation of work/life balance
Working with some of the industry's best
Ongoing opportunities for career progression
Cooperative, People-First Culture
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📌 Desktop Loss Adjuster & Executive Support (Brisbane)
🏢 Pacific Claims
📍 Brisbane