THE PROJECT
Neurode Labs is building brain-computer interface technology that sits at the intersection of neuroscience, hardware, and software.
We're a small, rapid-moving team — and we're hiring someone to own the full physical lifecycle of our devices, from factory floor to end user and back again.
This role is the operational backbone of our hardware business.
You'll know where every headset is at all times, keep our manufacturers accountable, and make sure the right devices get to the right people in the right condition — on time, every time.
WHAT YOU'LL OWN
Device tracking & customer operations
Maintain full visibility over device inventory — every headset, everywhere, always
Coordinate pickups, drop-offs, and returns with precision
Be the primary point of contact for users: responsive, clear, solutions-first
Triage incoming user concerns — categorise the issue, route it to the right person, and follow it through to resolution
Resolve issues directly where you can; escape where you can't — but always own the outcome
Handle basic customer support via email and short calls, walking users through fixes when needed
Manufacturing & supply chain
Manage relationships with manufacturers — primarily in China — ensuring devices are assembled, packed, and shipped to spec
Negotiate and manage high-level contracts covering yield, quality standards, and pricing
Source competitive pricing for components and shipping
Manage assembler contractors for quality and timeline adherence
Organise pre-purchases to reduce unit cost
Operations & process
Coordinate production and delivery timelines end-to-end
Manage replacements and handle exceptions without dropping the ball




Continuously look for ways to optimise — cost, speed, quality
Travel to China with the CTO approximately once per quarter (advance notice always given)
WHAT WE'RE LOOKING FOR
3–6 years of experience in hardware operations, supply chain, or logistics — ideally with physical products
Proven experience working with Chinese manufacturers: you understand the communication style, the timelines, and how to hold suppliers accountable
Sharp eye for contracts and pricing — you push back, you negotiate, you document
Highly organised with a strong bias for ownership: if something's falling through a crack, you catch it
Explicit, proactive communicator — you keep stakeholders informed before they need to ask
Comfortable travelling internationally as needed
Nice to have
Engineering background — mechatronics, mechanical, electronics/hardware, or biomedical engineering
Mandarin speaker (significant advantage when working with Chinese suppliers)
Experience in medtech, robotics hardware, or consumer hardware
WHO YOU ARE
You see problems before they happen — you know where to build in buffer, where to push harder, and why the difference matters
Detail-oriented to a fault — nothing slips, nothing gets forgotten, nothing falls through the cracks
You can hold many moving parts in your head at once and keep them all moving — calm and focused no matter how chaotic it gets
High autonomy, high ownership — you don't wait to be told when something needs doing
You work well with others: this role touches every team, and clear communication is non-negotiable
You're based in Sydney and want to work in person with a small, driven team
#J-*****-Ljbffr

📌 Hardware Ops & Logistics Manager (New South Wales)
🏢 Neurode
📍 New South Wales