Overview
We are excited to offer a fantastic opportunity for a Retail Manager who is passionate about customer experience to join our team at Westfield Booragoon.
In this role, you will manage relationships with our retail partners, support their success, drive results, and advocate for their needs.
Reporting to the Centre Manager and being part of the centre's leadership team, this position offers the chance to make a significant impact on the retailer and customer experience and drive our team's success.
Responsibilities
Support the day‐to‐day operations and presentation of the Centre
Build strong relationships with retailers, customers, community groups and government stakeholders
Identify strategic opportunities to lift retailer and centre performance
Lead and develop the Concierge supervisor and team
Champion and support new programs that enhance the customer and retailer experience
Resolve issues and influence internal teams to deliver great outcomes
Manage centre incidents and emergencies in line with procedures
Participate in Duty Manager responsibilities as part of the Centre Leadership Team
What sets you apart
You'll ideally bring experience in shopping centres, hotel or retail leadership or managing a large operational environment, along with:
Robust stakeholder management and influencing skills
Curiosity and confidence navigating complex situations
The ability to balance hands‐on operational work with strategic thinking
Commercial acumen to identify opportunities that grow income and lift centre performance
About us




Scentre Group owns 42 Westfield destinations across Australia and New Zealand.
We create extraordinary places and experiences that connect and enrich communities.
We are focused on our customers and creating more reasons for more people to visit our Westfield destinations more often and for longer.
With approximately 75 professions within our business, our team has the expertise to design, construct, operate, manage and market our Westfield destinations and platforms.
We want to be the place where talent thrives.
To support you thriving with us, we promise to respect, inspire and develop you, and that you will do work that matters.
Diversity, equity and inclusion underpins our culture, and our vision is that 'Everyone Belongs'.
We foster a workplace experience where everyone feels valued, supported and motivated to realise their full potential.
We aspire to create a workforce reflective of the communities in which we operate and encourage applications from everyone regardless of age, gender, ethnicity, cultural background, faith, disability, sexual orientation, gender identity or life stage.
We offer a range of unique benefits designed to support your wellbeing, career development and lifestyle, including five days paid Life Leave on top of your four weeks annual leave (pro-rated for part-time), 18 weeks gender neutral paid parental leave for primary carers, with no qualifying period and super paid for the duration of the leave period and free parking at your local Westfield destination.
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📌 Retail Manager - Westfield Booragoon (Western Australia)
🏢 Scentre Group (Owner of Westfield destinations in Aus and NZ)
📍 Western Australia