Casual Digital Service Representative
Casual | SNSW Clerk Grade 2/3
Hourly rate: $***** + casual loading
About the Opportunity
Are you looking for a role where every interaction makes someone's day a little easier?
As a Casual Digital Service Representative with Service NSW, you'll help deliver fast, friendly, and high-quality service to customers across your local community.
This is a casual position, which means hours will vary, and there's no guarantee of ongoing or regular work.
Casual roles may be short-term, involve irregular hours, and include periods with no assigned shifts.
Shifts are offered on an as needed basis, depending on operational requirements.
A roster is generally issued 7 days in advance, though at times you may be offered shifts at shorter notice - so a flexible, adaptable mindset will be highly valued.
Locations
Cessnock, Maitland, Nelson Bay, Newcastle, Raymond Terrace, Toronto, Wallsend and Warners Bay
Please note: This recruitment will be used to fill roles and/or create a talent pool for these specific centres and surrounding areas.
About you
You're someone who thrives on helping others.
You bring warmth, patience, and professionalism to every interaction - even the tricky ones.
You enjoy solving problems, supporting customers face‐to‐face, and being the person people trust when they need guidance.
If this sounds like you, we'd love to meet you.
What You'll Bring
A natural flair for customer service and clear communication
Confidence in navigating multiple systems and digital tools
Strong attention to detail and the ability to manage varied and complex enquiries
A commitment to handling personal and confidential information responsibly
A team-oriented attitude and willingness to support your teammates
Your Impact
As the welcoming face of our Service Centres, you'll have a direct impact on the customer experience.
Your ability to listen, reassure, and provide accurate information helps customers feel valued and supported.
You'll work alongside a team that shares your passion for service excellence, community impact, and continuous improvement.
About Service NSW




Service NSW makes it easier to access government services for people and businesses across NSW.
At Service NSW our vision is to be recognised as the distinctive leader in the provision of government services to the citizens of New South Wales, and we are passionate about delivering first-class customer experience to all citizens and businesses across NSW.
Operating hours:
In our Service Centres hours vary between locations.
You can check the opening hours for each Service Centre
here
.
Flexibility is required to work on a rotating roster between the Service Centre's operational hours which may include Saturdays.
The Service NSW Award hours are 6:30am - 7:30pm (Monday to Friday) and 7:30am - 3:30pm (Saturdays).
In some situations, you may be required to work during these hours.
Hours are also subject to change based on the needs of the business.
What we offer
Personal development
- excellent development opportunities for someone ready for the next step in their career!
Excellent career growth and learning development opportunities.
Access to health and well-being programs
- Including Fitness Passport and EAP (Employee Assistant Program) - Wellbeing programs and resources available
How to apply
Please submit your
resume
and
cover letter
that shows your experience and how you meet the focus capabilities of the role (outlined in the Role Description).
Closing Date: Tuesday 18 August **** at 9:59am
Service NSW uses multi-staged recruitment methods based on merit principles for comparative assessment in accordance with the Government Sector Employment Act ****.
Sometimes this process can take up to 12 weeks or more, depending on the number of applicants.




Employment with Service NSW is subject to a satisfactory national criminal record check.
Visit the
Capability Application Tool
to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
Further Information:
For enquiries relating to recruitment please contact Joy Lethieullier via
••••@customerservice.nsw.gov.au
Click
Here
to access the Role Description.
Visit the
Capability Application Tool
to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
A talent pool may be created as part of this recruitment process and will be valid for up to 18 months.
The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW.
We are focused on delivering excellent customer service, digital transformation, and regulatory reform.
Come join us and influence the future of our great state.
Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
You can view our full diversity and inclusion statement
here
.
We provide adjustments to the recruitment process for candidates, including individuals with disability.
If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on
02 •••• •130
or
••••@customerservice.nsw.gov.au
.
For more information, please visit
Information on some of the different types of disabilities
Information on adjustments available for the recruitment process

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