FAST Emergency Care Clinic is seeking an experienced and highly organised
Practice Manager
to lead the day-to-day operations of our clinic.
This is a key leadership position responsible for ensuring the clinic operates efficiently, professionally and consistently.
Working closely with the
Nursing Lead and Directors
, you will oversee reception, administration, non-clinical staff coordination, patient services and operational systems while helping establish a positive and high-performing workplace culture.
We're looking for someone who takes ownership, leads with confidence and can see what needs to be done — and make it happen.
Key responsibilities
Leading, supporting and developing the reception team and overseeing front-of-house operations
Ensuring appointments, patient records and enquiries are managed efficiently while maintaining an excellent patient experience
Overseeing administrative systems and ensuring compliance with relevant healthcare, privacy, accreditation and licensing requirements
Managing day-to-day financial administration, including billing, invoicing, payments, debt collection, payroll processing and reporting against budgets
Coordinating non-clinical staffing, rostering and leave, and working alongside the Nursing Lead on broader staffing requirements
Processing payroll based on approved rosters and timesheets
Managing facility maintenance, non-clinical inventory, equipment servicing and cleaning arrangements
Acting as the first point of contact for patient feedback and complaints and managing matters professionally and appropriately
Liaising with suppliers, service providers and other external stakeholders on operational matters
Monitoring operational performance and identifying opportunities to improve systems, processes and patient experience
Supporting the Directors with operational projects, reporting and administration as required
About you
You'll be an experienced healthcare administrator or Practice Manager who is comfortable taking responsibility for the day-to-day running of a busy clinic.




You'll be a
calm and capable leader
who can support your team while maintaining clear expectations and high standards.
You'll be equally comfortable solving an immediate operational issue, reviewing a process, dealing with a patient concern or ensuring the numbers and administration are accurate.
You'll bring:
Proven experience as a
Practice Manager or senior administrator within a healthcare setting
Demonstrated experience leading, supporting and engaging staff
Excellent organisational and time-management skills, with the ability to manage competing priorities
Strong financial administration skills, including billing, payroll, bookkeeping and budget monitoring
Excellent written and verbal communication and strong interpersonal skills
Sound knowledge of Australian healthcare, privacy and compliance requirements
Strong attention to detail and accuracy in financial, administrative and patient records
Confidence using technology and practice administration systems
A proactive, solutions-focused approach and willingness to take ownership of operational issues
The ability to work collaboratively with clinical leaders, Directors and the broader clinic team
Qualifications in
healthcare administration, business or management
will be highly regarded, as will experience with
Best Practice/BP Premier or similar practice management software
.
Experience working in an
urgent care, emergency or other high-throughput healthcare environment
would also be advantageous.
Why join us?
This is an opportunity to join RAPID Emergency Care Clinic at an important stage of its development and have a genuine influence on how the clinic operates.
We want a Practice Manager who will do more than maintain existing processes.
You'll have the opportunity to
help shape systems, build a strong reception and administration function, contribute ideas and work directly with the clinic's leadership team
.
If you're someone who takes pride in running an organised, efficient and patient-focused practice and enjoys finding better ways of doing things, we'd love to hear from you.

📌 Full-Time Practice Manager (Western Australia)
🏢 Fast Emergency Care
📍 Western Australia