Department for Infrastructure and Transport
Job reference:
******
Location:
**** - ADELAIDE
Job status:
Ongoing
Eligibility:
Open to Everyone
The Department for
Infrastructure and Transport plays a vital role connecting people
and places in South Australia by managing roads, marine and public
transport networks across the State, and builds and maintains the
State-owned infrastructure that enables the delivery of essential
and important government services to our community.
Service SA delivers
streamlined transactional and regulatory services across multiple
channels, ensuring accessible, efficient interactions for
customers.
The Team Leader Customer
Experience function leads the delivery of consistent,
customer‐centred services across Service SA's multichannel
workplace, ensuring alignment with organisational and regulatory
priorities.
It focuses on analysing customer feedback, managing high‐level
correspondence (including Ministerial enquiries), and supporting
regulatory initiatives, while providing leadership to the team to
improve service quality and outcomes.
Special
Conditions
A National Police
Check (NPC) is required prior to employment in the Department
for Infrastructure and Transport which must be renewed every
three years.
A Working with
Children Check (WWCC) is required prior to employment with the
Department for Infrastructure and Transport, which must be
renewed every five years before expiry.
Some out of hours and




weekend work along with some intra/interstate travel may be
required.
RemunerationASO5
- $92,122 to $102,456 pa + superannuation.
EnquiriesAdam
VitlerManager Digital & Customer
ExperienceTelephone: *********
1***Email:
******
Application
InstructionsApplications can be
submitted online by clicking the 'Apply' button.
Applicants are required to
submit a curriculum vitae and a cover letter of no more than two
pages addressing the selection criteria in the role
statement.
Our
Commitment The Department for
Infrastructure and Transport is an Equal Opportunity Employer and
is committed to building a diverse and inclusive culture across the
department, planning for and promoting diversity and culturally
safe workplace.
We welcome and encourage applications from diverse
community groups and ages including Aboriginal and Torres Strait
Islander, LGBTQIA+, people with disabilities and other diversity
groups.
The Department recognises the benefits that such an
approach brings for our staff and customers in delivering the
future of South Australia.
As a WE'RE EQUAL
organisation we are committed to treating everyone equally, proudly
promoting our Department, and all its spaces as safe places for
everybody.
Applications close:
24/08/2026 9:00 PM
Flexibility Statement
The South Australian public sector promotes diversity and flexible ways of working including part-time.
Applicants are encouraged to discuss the flexible working arrangements for this role.

📌 Team Leader Customer Experience (South Australia)
🏢 Department for Infrastructure and Transport
📍 South Australia