About EDU
EDU is an ASX-listed provider of tertiary education, specialising in Health and Community Services.
We foster meaningful careers through high-quality education across our campuses in Sydney, Melbourne, Brisbane and Adelaide:
Australian Learning Group (ALG): VET provider for international students.
Learn more about ALG.Ikon Institute of Australia (Ikon): HE provider for domestic and international students.
Learn more about Ikon.
About The Role
EDU has a newly created position of a Business Analyst in Student Administration.
This role is responsible for analysing and improving business processes and ensuring that system configuration, data migration and testing activities support the successful implementation of the Student Management System at Ikon Institute.
The role works closely with stakeholders across Student Administration, Academic, Finance & Student Experience to document current-state processes, design future-state processes, & ensure the system aligns with organisational needs & regulatory requirements.
This is a fixed term 12 month prospect
Key Responsibilities
Process Mapping and Analysis
Review, validate and refine existing business and functional requirements with stakeholders as needed.Map as-is processes related to the Student Management System across Higher Education functions, including Student Administration, Student Finance, Student Experience, Timetabling, Academic Teams and School OperationsIdentify inefficiencies, manual workarounds, compliance gaps and opportunities for improvement in processesWith stakeholders across EDU, design the future state processes with a focus on reducing manual workarounds and manual data entry and creating an improved student experienceMaintain accurate and up-to-date project documentation including process maps, requirements, and decision logs
System configuration support




Work with the project team and vendor to ensure system configuration aligns with agreed business requirementsValidate system configuration against agreed requirements and process designConduct gap analysis between system capability and business requirements, working with vendor to define solutions or workaroundsDefine and document data mapping rules between legacy and new systemsSupport data cleansing activities with business stakeholdersValidate migrated data through reconciliation and testing processesIdentify and resolve data quality issues in collaboration with stakeholders and vendor
User Acceptance Testing
With the vendor and SMS Project Manager, define test cases and acceptance criteriaCoordinate UAT across business teamsTrack defects, issues and resolutions, ensuring timely escalation where requiredEnsure test outcomes are documented and signed off by relevant stakeholders
Training and change management
Support the Project Manager in preparing business stakeholders for system and process changesDevelop process documentation and user training materials to support adoption of the new systemFacilitate walkthroughs and training sessions for business users as requiredProvide input into change impacts and readiness based on process, data and system changesBuild and maintain effective working relationships with stakeholders to support engagement and adoption
Key Responsibilities




Qualification in relevant field or equivalent experienceMinimum 3 years' experience in business analyst rolesExperience working with student systems in a Higher Education context essentialUnderstanding of the regulatory environment of Higher Education including TCSI reportingExperience in business process mapping essentialExperience with UAT coordination preferredExcellent people management skills with the ability to work with a variety of internal and external stakeholdersStrong stakeholder engagement and communication abilitiesProven ability to manage competing priorities and solve problemsProficiency in Microsoft Office365Cross cultural awareness
Why Join us?
A supportive team - When you work with us, you're not just a team member—your part of a supportive community that lifts each other up, values every contribution, and thrives on mutual respect.Career progression - Here, you'll find an environment where your ideas matter, your growth is prioritized, and you're empowered to do your best work—because when we succeed, we do it togetherA positive and fun work environment - Work should be more than just a job—it should be an experience you enjoy!
Daily breakfast supplied - We believe that a positive and fun work environment starts with the little things, and what's better than breakfast?
Training and Development opportunities - Professional development allowance available to invest in your future & help you stay at the forefront of your fieldDiversity & Inclusion - We celebrate diversity and are committed to reflecting Australian society to better serve our students.
We encourage applications from Aboriginal and Torres Strait Islander people, culturally and linguistically diverse people, people with disabilities, sexually and gender diverse people, and individuals of all ages.
Only applicants with the right to live and work in Australia will be considered.
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📌 Business Analyst Student Administration (Melbourne)
🏢 EDU Holdings
📍 Melbourne