Cash Converters is Australia's largest second-hand retailer with affordable personal finance solutions, giving our customers the freedom of choice.
We're looking for a motivated and customer-focused Buys & Loans Operator - Retail Assistant to join our team at our Mackay store in a Full-time capacity.
If you enjoy connecting with people, contributing to a supportive team culture, and making a positive impact every day, then we'd love to have you on board.
Our Values at Cashies
Responsibility -
We are clear, honest, and authentic.
Perseverance -
We show up with grit and determination.
Equity -
Everyday people helping everyday people.
Potential -
We innovate and we grow.
Community -
We do extraordinary things when we do it together.
As a Buys & Loans Operator, you'll assess and value a diverse range of items, provide tailored lending and purchasing solutions, and deliver exceptional customer service in a fast-paced retail environment.
About the Role
Learn how to value items:
Build knowledge across products by assessing condition, researching prices, and making informed decisions;
More than just retail:
Get involved in buying, lending and problem-solving-not just selling products;
Use your negotiation skills every day:
Create fair, win-win outcomes for both the customer and the business;
Have real conversations with customers:
Build trust and provide solutions through a respectful and understanding approach; and
Collaborate with your team:
Work closely with retail and leadership to align on pricing, stock and store performance.
About You
Have an interest in Technology, Gaming, Collectables, Jewellery or Tools and Hardware;
Confident communicator,



comfortable having open conversations with customers;
You're a natural negotiator who can find common ground and turn tricky conversations into positive outcomes;
You're curious and open to learning something recent every day;
Quick-thinking and adaptable, able to respond to different customer needs; and
Trust-building mindset, treating every customer with respect and understanding.
What's on Offer?
Be rewarded with a competitive salary, plus ongoing store and team bonuses.
Monday to Saturday | No Sunday Trading.
Flexible rostering options designed to support work-life balance.
Exclusive access to 'Cashies Rewards' featuring discounts and cash-back offers from over 400 retailers.
Training Provided with real career development opportunities.
Paid Parental Leave: Access up to 14 weeks at full pay, or 28 weeks at half pay.
Enjoy a range of employee benefits, including novated vehicle leasing and exclusive health insurance discounts.
Be part of a friendly, down-to-earth team that supports and celebrates each other's success.
30% Instore Discount.
We will start shortlisting for this position right away!
So, keep your phone nearby!
You could be hearing from us soon.
Founded in **** in Victoria Park, WA, Cash Converters has proudly grown from a humble homegrown Australian business into a leading name in the retail, pawnbroking, and personal finance industry.
Over the past four decades, we've expanded our reach, celebrated 40 years of success and become an ASX-listed international company operating in 15 countries.
Cash Converters supports diversity, inclusion and equal opportunity.
We encourage people of all cultures, backgrounds, gender, age, sexual orientation and abilities to apply.

📌 Retail Assistant - Buys & Loans Operator (Queensland)
🏢 Cash Converters
📍 Queensland