Epiroc is a leading productivity partner for the mining, infrastructure and natural resources industries.
With cutting-edge technology, Epiroc develops and produces innovative drill rigs, rock excavation and construction equipment, and provides world-class service and consumables.
The company was founded in Stockholm, Sweden, and has passionate people supporting and collaborating with customers in more than 150 countries.
Learn more at .
Epiroc are now seeking a Client Experience & Operations Administrator.
This role will serve as the central point of coordination for reception, client experience, and operational administration.
Responsibilities will include managing training room bookings (internal and external), coordinating course logistics and attendance tracking, issuing training certifications, supporting events and workshops, maintaining promotional materials, and overseeing day-to-day facility readiness (including room setup, catering coordination, and consumables management).
The role will also act as the primary contact for visitors, welcoming guests, managing enquiries, and facilitating seamless client experiences, while supporting revenue generation through course promotion and external venue hire.
Key Responsibilities of the role:
Serve as the first point of contact for all visitors, providing a professional welcome and guidance
Manage reception area operations, ensuring consistent coverage and presentation
Conduct visitor inductions and ensure all attendees sign in and out
Respond to enquiries (in person, phone, and email) in a timely and professional manner
Coordinate training room bookings for internal and external sessions
Track course attendance, follow up on absentees, and update clients
Issue and distribute training certificates
Maintain and update training centre promotional materials




Provide overflow administrative support to the PSD Team as required
Prepare training rooms for courses, workshops, and conferences (set-up and reset)
Support the delivery of events, acting as host and ensuring presenters and attendees are supported
Coordinate catering orders and manage daily setup/pack-down for training sessions
Ensure training spaces, reception, and kitchen areas are maintained to a high standard
Promote training courses to walk-in clients and support enrolments
Manage external venue hire enquiries, including gathering requirements, preparing quotes, raising invoices, and issuing confirmations
Identify opportunities to enhance client experience and drive revenue generation
Order and manage stationery, consumables, and merchandise
Receive and distribute deliveries for the Training Centre and remote sessions
Ensure adherence to opening and closing procedures for the facility
Key Competencies:
Achieve a long-term sustainable relationship with the customer
Act strategically
Lead by vision
Empower for initiative
Courage and integrity
Establish plan
Long-term sustainable focus
Business Thinking
Think strategically
Lead change management
Communicate with influence
Encourage collaboration
Work within the Epiroc Way
Additional Benefits
Support of a global company with mobility opportunities
Internal and external training to help you thrive in your role
Epiroc offers fulfilling careers, generous benefits, and a unique opportunity to join a energetic workplace where collaboration, innovation and commitment are the value we instill in all operations.
This is a rare opportunity for you to further build your career with Epiroc.
Your passion belongs here!
We are an equal opportunity employer and encourage Women, Aboriginal, Torres Strait Islander peoples and people from culturally diverse backgrounds to apply.

📌 Client Experience & Operations Administrator (Perth)
🏢 Epiroc
📍 Perth