To request this document in an alternative format such as
Braille, call us on
08 •••• •777
or email
******
This is an exciting time for GESB, and we are looking for
the right people to help grow our team, contribute positively to our culture,
and support our purpose of helping our members achieve a quality retirement.
The role
We are seeking an experienced
Head of Product and Services
to join our Product and Servicing team within the broader Member Experience
business unit.
As our
Head of Product and Services
, you will lead a
high-performing team and collaborate with internal and external stakeholders to
deliver strategic product initiatives, oversee end-to-end product lifecycle
management, and support organisational transformation and member journey uplift.
You will bring extensive leadership experience within superannuation,
retirement, insurance and/or financial services, strong stakeholder engagement
and vendor management capabilities, and a proven ability to translate complex
regulatory and technical information into practical solutions that improve
member outcomes.
Reporting to the Chief Member Experience Officer, you will
lead the strategic direction, development and ongoing management of GESB's
superannuation products and services, ensuring they deliver strong member
outcomes, remain competitive, compliant and sustainable.
You will drive a
member-first approach to product and service innovation, leveraging data,
research and industry insights to shape offerings across accumulation,
retirement and insurance products, while enhancing the overall member
experience.
This is a full-time position on a five-year fixed term
contract.
Please review the
responsibilities
and
work-related
requirements
in the attached
position description
for
a full statement of duties.
About us
GESB is a WA Government statutory authority and we're proud
to be the largest super fund based in Western Australia, with around
250,000
members
and over
$48 billion
in funds under
management (as of 30 June ****).
For over
85 years
, we've been
helping current and former WA public sector employees grow and manage their
super.
Our values are at the heart of everything we do.
If you're
successful in this role, you'll be expected to put our members first and be
guided by our core values of
sustainable performance
,
achieving
together
, and
acting with integrity
.
We encourage and support
everyone at GESB to consistently demonstrate these values and uphold our
Code
of Conduct
in all aspects of their work.
Find out
more about us
Leadership is part of who we are
At GESB, we consider all our people to be leaders.
As such




we expect everyone to demonstrate the behaviours and associated mindsets
outlined in
Building
Leadership Impact
and further detailed in the
Public
Sector Commissions Leadership Expectations
.
Together, these provide a clear
understanding of the leadership behaviours expected of all employees.
To be successful in this application, you'll need to
demonstrate these leadership behaviours in the context of
Multiple
Area Leader
.
Leaders in this context provide direction across multiple
business areas to ensure alignment with organisational strategy.
They oversee
the implementation of operational strategies and take a lead role in shaping
the short- and medium-term direction of these areas, ensuring coordinated
delivery of outcomes that support GESB's strategic priorities.
Expected leadership behaviours are demonstrated through
delivery of outcomes, quality of decision‐making, collaboration across business
areas, development of leaders, and contribution to organisational culture.
Why join our team?
We genuinely value work/life balance, support professional
development, and empower our employees to be their best.
Some of the benefits of working at GESB include:
Competitive
remuneration
: Award-based salary with annual increments and a 12%
superannuation contribution, plus access to generous salary packaging
arrangements.
Flexible
working
: Flexible hours, work-from-home options, and a variety of
leave arrangements – including an extra 3 public service holidays and the
ability to purchase additional leave.
Qualified
growth
: Comprehensive learning and development opportunities,
including study leave and financial assistance.
Health
and wellbeing
: A range of wellbeing initiatives and free, confidential
access to our Employee Assistance Program for you and your immediate
family.
Inclusive
leave options
: Cultural leave for Aboriginal and Torres Strait
Islander staff, 18 weeks paid parental leave with flexible return-to-work
options, and additional leave for disability, family and domestic
violence, and reproductive health.
Great
location and facilities
: a CBD office close to Perth's best coffee
spots, with excellent public transport access, nearby parking, and
end-of-trip facilities for active commuters.
Are you ready to apply?
If this sounds like the right role for you, it's time to get
your application ready.
Download




and carefully read the
position description
Download
and read the
Job
application pack
which includes helpful information about the
role and recruitment process
How to apply
This is your opportunity to show us why you're the ideal
candidate.
Please include:
A
comprehensive
CV
outlining your skills, experience and achievements
A
cover
letter
(no more than two pages) that clearly demonstrates your
suitability for the role.
Your letter should address
- the work-related requirements listed above and in the position
description
- the behaviours outlined in the
Multiple Area Leader
context
of the Public Sector Commissions Leadership Expectations
These elements will form part of the recruitment and
selection process.
Submit your application online by clicking the
'Apply
Now'
button.
Your application must be submitted online by 4:00pm
(AWST), Monday, 24 August.
Please allow enough time to complete the application
process.
Late, emailed, or proforma applications
will not be accepted
.
We recommend having your documents ready to upload before starting the online
application.
You'll receive a confirmation email once your application has been
successfully submitted.
Interested in more information?
If you have any questions about the role, GESB, or the team
you'll be working with, please don't hesitate to contact
Kelly Smith, Chief
Member Experience Officer
on
(08) •••• •722
.
Supporting diversity and inclusion
At GESB we are committed to eliminating all forms of
discrimination and fostering an inclusive, values-based workplace culture.
We
embrace diversity and encourage applications from people of all backgrounds,
including those who are culturally and linguistically diverse, people with
disability, LGBTIQ+ individuals, and Aboriginal and Torres Strait Islander
peoples.
We are happy to make adjustments to support you during the
application process, at interviews, or in the workplace.
If you need
assistance, please contact our People and Culture team at
******
.
Additional job information
GESB occasionally has employment opportunities that arise at
short notice across a variety of disciplines.
Applicants deemed suitable may be
considered for appointment to similar roles within GESB for up to 12 months
following the completion of this recruitment process.
GESB may conduct further search activities or extend the
closing date, if required to supplement the field of applicants.
Successful candidates will be required to obtain a
Nationally Coordinated Criminal History Check prior to commencing employment.
Thank you for taking the time to consider joining the
team at GESB!

📌 Head Of Product And Services (Perth)
🏢 GESB
📍 Perth