Perth CBD location, a short walk from Perth Station and local shops and eateries
Full-time Monday–Friday (no weekends or late nights!)
No collections experience required, supportive training, coaching and career progression opportunities
Earn uncapped monthly bonuses + more incentives and perks!
About your recent role
As a
Customer Relationship Manager
, you'll be on the frontline making outbound calls to locate and re-establish contact with customers in regards to their overdue accounts on behalf of our clients and negotiate repayment solutions tailored to their circumstances.
With award-winning training, a collaborative team and career progression opportunities, you'll gain valuable skills to build a long-term career in financial services.
What your new job involves
Manage overdue accounts on behalf of leading Australian institutions
Make and receive a high volume of calls
Using databases and tools to locate and re-establish contact with customers
Build trust and rapport while negotiating sustainable repayment solutions
Handle objections and create positive outcomes for all parties
Maintain adherence to industry regulations and compliance frameworks
What we can offer you!
Earn uncapped monthly bonuses
Hybrid work flexibility considered after 3 months (3 days office, 2 days WFH)
Paid training + ongoing coaching and career progression pathways
Discounts and perks via our employee benefits platform
Health and wellbeing initiatives (24hr support with our EAP, discounted gym, health insurance, online fitness)
Breakfast and fresh fruit in the office
Paid volunteer days + option to purchase extra annual leave
Regular team events + 'Dress for Your Day' culture
Who you are




Want to start or grow your career in Financial Services?
We don't need you to have collections experience, most of our leaders started in this role!
You may have experience in call centres, retail, hospitality, sales, customer service or any role where communication and resilience are key.
Excellent communication skills (verbal & written)
Persistence and resilience in challenging conversations
Natural flair for problem-solving
Confidence with computer systems and agile to learn new ones
Share a passion for results in a fast-paced, target driven environment
A willingness to learn, take feedback and grow
Essential:
You must be available to work a full-time fortnightly rotational roster as follows
Week A: Monday - Friday 7:30am – 4:00pm
Week B: Monday - Friday 8:30am – 5:00pm
Baycorp
is one of Australia's largest provider of credit and receivables management services and a part of Credit Corp Group.
With over 60 years of experience, we take an ethical, collaborative approach to debt resolution, helping our customers organise and take control of their finances.
The diversity of our people drives our ability to innovate, grow and deliver great outcomes for our people, customers, shareholders and community.
At Baycorp, we value curiosity, respect for differences and a willingness to help others.
We are committed to building an inclusive workplace that reflects the community and actively encourage applications from all culturally diverse backgrounds.
We are also committed to improving employment opportunities for Aboriginal and Torres Strait Islander peoples and we encourage applicants from Aboriginal and Torres Strait Islander descent to apply.
Perth ****

📌 Customer Relationship Manager (Perth)
🏢 Credit Corp Group
📍 Perth