Company description:
Department of Communities and Justice
Job description:
Client Service Officer - Housing & Homelessness
Location Flexible - Newcastle / Tuggerah / Lismore / Tweed Heads
Employment: Ongoing full-time opportunity based in one of our local offices, with regular client and community engagement
Salary: $82,533 - $95,482 plus superannuation and annual leave loading
Opportunities for learning, development, and internal career progression
This position is open to Australian Aboriginal and Torres Strait Islander people only.
Help strengthen communities through safe and stable housing
Homes NSW is seeking Aboriginal and Torres Strait Islander people who are passionate about supporting individuals, families and communities.
As a Client Service Officer, you'll work directly with people experiencing housing stress or homelessness, helping them access and maintain protected, reliable housing.
Your cultural knowledge, lived experience, community connections and ability to build trust can make a real difference.
Whether you've worked in community services, customer service, health, education, housing, youth work, or have strong community connections, we'd love to hear from you.
See the role before you apply: Day in the Life of a Client Service Officer
Hear directly from our team and get an authentic insight into what it's like working as a Client Service Officer.
Learn about property visits, supporting vulnerable clients, working in the community, and the rewarding opportunities that come with helping people sustain their housing.
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Join our Information Session
Interested in learning more?
Meet members of the team, hear about the realities of the role, and ask questions before submitting your application.
Tuesday, 18 August **** at 5pm, click here to register:
Client Service Officer Information Session - Fill in form
Your role
Client Service Officers are the public face of Homes NSW, providing critical services and quality advice to clients, including people with complex support needs.
This is a rewarding role where you will work directly with tenants, housing applicants, advocates and support services to help deliver positive housing outcomes.
You'll support people experiencing homelessness, those at risk of homelessness, and social housing tenants to access and sustain safe and stable housing.
No two days are the same.
You may be assisting a client at the service counter, conducting a property inspection, supporting a tenant experiencing challenges, or working with partner agencies to help someone access housing assistance.
What you'll do
You will work with clients, support services and community partners to help people access and sustain housing.
Depending on the team, you may:
Support tenants through home visits and property inspections
Help people access housing assistance and homelessness services
Work with clients face-to-face,



over the phone and in the community
Assess applications and provide advice on housing options
Work collaboratively with community organisations and support services
What we're looking for
You may have gained relevant skills through employment, volunteering, community involvement, caring responsibilities, cultural leadership or lived experience.
You'll bring:
Strong communication and relationship-building skills
Empathy, resilience and professionalism
Confidence working independently and in the community
A commitment to positive outcomes for individuals, families and communities
Community connection, cultural knowledge, or experience supporting Aboriginal and Torres Strait Islander people
Why join Homes NSW?
Make a genuine difference in Aboriginal communities.
Receive comprehensive training and support.
Build a rewarding career with the NSW Government.
Work in a culturally inclusive environment.
Help improve housing outcomes and support people when they need it most.
As an Identified role, this position is open only to Aboriginal and/or Torres Strait Islander persons, Australia's First Nations people.
Where a position is identified, an applicant's race is a genuine occupational qualification under the exception in Section 14(d) of the Anti-Discrimination Act ****.
There are two alternatives to confirming your Aboriginality, one of which must be uploaded to be considered for the role as follows.
Either will be accepted:
Confirmation of Aboriginality form
or
Written confirmation from 2-3 Aboriginal organisations within the community in which you live/work, which addresses the three criteria listed below:
is of Aboriginal and/or Torres Strait Islander descent, and
identifies as an Aboriginal and/or Torres Strait Islander person, and
is accepted as a such by the Aboriginal and/or Torres Strait Islander community.
We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity.
If you meet the essential requirements and the role resonates with you, please apply - you do not need to meet every desired requirement for us to want to talk to you.
Download the role description.
If you are viewing this ad in Seek and wish to apply via their portal, you will be required to either set up a profile or login via your existing Seek account.
To apply directly via the DCJ Careers site click
here
.
Search for the job and click the 'Apply now' button.
For more information and advice on applying for roles at DCJ, visit Careers for Aboriginal people

What We Offer




We offer a variety of benefits, including:
A challenging and rewarding career
Flexible, autonomous work environment
Competitive pay and conditions
Training and development opportunities to build and maintain capabilities
Health & Wellbeing and Employee Assistance Programs.
Want more information?
Visit our website to see more information on
Working for us.
We do work that really matters
Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference.
We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities.
We're focused on breaking, rather than managing, disadvantage.
It's work that really matters.
Apply now and join
Australia's top public sector employer
where we will support you and provide an exciting and flexible working setting!
Are you ready to join us?
Click apply, attach a cover letter (maximum 2 pages) outlining how you meet the requirements of the role as well as an up-to-date résumé (maximum 5 pages).
Applications close
Sunday 23 August at 11:59pm AEST.
Got a question?
For more information about the role or what it's like to work for DCJ, please contact the hiring manager Tammy Childs on
04•• ••• 853
or via email
••••@homes.nsw.gov.au
If you've got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please contact April McCarthy via
04•• ••• 435
or
******
Visit
Recruitment adjustments on the DCJ website
to learn more.
Inclusion and Diversity lies at the heart of how we recruit
We continue to hire great people with a wide variety of skills, experience, and backgrounds.
This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers, and other diversity groups.
To find out what DCJ are doing to build an inclusive and diverse workforce, visit
Inclusion and diversity on the DCJ website
.
Other Information
A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.
For more information visit
Applying for DCJ jobs
on the DCJ website (for all roles except Aboriginal Identified).
Thank you for your interest in this role.
We look forward to receiving your application.
To keep up with recruitment opportunities at DCJ, follow us on Facebook:
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📌 Aboriginal And/Or Torres Strait Islander Client Service Officer (New South Wales)
🏢 the original
📍 New South Wales