Job Title: After Hours Support
Location: Canberra, Australian Capital Territory ****, Australia
Role Type: Full-time, part-time availability will be considered
Experience Level: Varied
Closing Date: 29 August ****
Approximate Salary (depending on penalty rates): $100,000+ per annum full-time
Background:
Capability Support is a provider of services to people living in the community.
Capability was founded on the premise that we can do better for people living with disability, children, youth and families in the community, by providing flexible, personalised, high quality and professional supports.
Capability's vision is to provide personalised, versatile and professional supports through the provision of More Support, Less Admin and delivering high quality, customised and easy-to access supports.
The role:
Hours: 4:00PM-11:45PM
We are looking for an additional experienced and eager individual to manage our Support Services after hours on a rotating roster (including weekends), part-time opportunities are available.
As a provider of services to Children, Youth, Families and people with Disabilities, we receive constant engagement from our Staff, Stakeholders and Clients and you'll be responsible to manage risks associated to our clients, staff and stakeholders.
We are looking for people who are adaptable, flexible and creative to design, develop and provide feedback around the After Hours and Quality Frameworks developed by Capability Support.
You'll receive comprehensive handovers from our appropriate staff members and commence the service from our centrally located office.
You will be responsible for responding to all enquiries from our Staff Members, Clients and Stakeholders After Hours,



and communicating proactively and reactively to all teams.
The successful applicant will receive a comprehensive onboarding from the Support Services Team and the existing After Hours team.
The benefits:
In addition to working for a cutting-edge, innovative and supportive team, you will receive:
Market leading pay-rates
Ongoing certified training and development
Employee Assistance Program
Professional and career development
Work with a progressive, cutting edge organisation
A wholly inclusive office environment with a supportive team dedicated to your development and success
The responsibilities:
Provide comprehensive remote assistance to frontline Capability Staff Members
Provide qualitative checks and tasks for the people supported by Capability
Build rapport and relationships with stakeholders, frontline staff members and clients of Capability
Make decisions during high pressure situations, supported by the Key Management Team
Provide detailed reports and feedback to the Support Services Team
Complete tasks to assist Family, Disability and Corporate services.
Provide operational support to Support Services, including but not limited to referrals processing, rostering, scheduling and other ad hoc duties.
Support the onboarding of frontline staff members




Ensure all records are kept to a high standard and uphold confidentiality
Maintain compliance with comprehensive compliant requirements
Adhering to available practice standards, guidance and support methodology with guidance from Capability Support
Communication with ACT Government, Stakeholders, Support Coordinators and wider care team for the clients supported by Capability
Assist in the accurate and detailed reporting of incidents
Demonstrate and model high ethics and standards, following all Capability policies, procedures and values.
The requirements:
Qualification in Community Services, Management, Psychology, Social Work or Youth/Disability is desirable, but not required.
A knowledge of trauma, or complex behaviours is also seen as an advantage.
Professional experience delivering supports from a trauma-informed background and managing complex behaviours would be an asset.
High-level problem-solving skills with the ability to think respond quickly and appropriately to situations.
Excellent literacy and writing skills
Working with Vulnerable People Card (Or ability to obtain one)
Willingness to undergo Child, Youth and Families Suitabilty Check
Valid police check (or willingness to undertake one)
Capability encourages applications from Aboriginal or Torres Strait Islanders, or those with lived experience in the Out-of-Home Care Sector.
If you require additional support to complete this application, please contact us directly.
If you have any questions about this recruitment, please do not hesitate to contact Claire Main on
13•• •• •2 77
or
••••@capabilitysupport.com.au
We look forward to hearing from you.

📌 After Hours Support (Canberra)
🏢 Capital Capability Support
📍 Canberra