LMG is the largest and most progressive aggregator group across Australia and New Zealand supporting a community of over 6,000 brokers and advisers.
Proudly family-owned and led, LMG supports businesses operating under their own brand, or the Loan Market brand, and partners with over 110 banks and lenders.
The business has grown rapidly, with LMG brokers in both countries helping over 340,000 customers settle over $143 billion worth of loans in FY25.
We're not a conventional company with a lot of rules and hierarchy, and we don't intend to become one.
We live our values in everything we do: Compassion for our customers, doing what we say, being curious and thinking openly, going further together, and staying hungry but humble.
We're a large company with a start-up attitude.
Our success is driven by hiring outstanding people and accepting nothing less than being the best at what we do.
We are proud to be named Australian Financial Review BOSS Best Place to Work - Banking, Superannuation and Financial Services & in ****!
About the role:
This role plays a critical part in supporting the business objectives of delivering high
quality service to our customers (Broker & Referral Partners).
This is achieved through
the accurate processing of payment data from a number of lenders to ensure that our customers receive their income accurately and on time.
Key responsibilities:
1. Data entry to operating platforms & payment system:
Daily upload & manipulation of commission payment files from Lenders
Daily matching of Lender data to Broker data via the Broker customer relationship management system & operating platforms
Weekly import to commission payment system of data
Reconciliation of export from commission payment system
Daily entry & monitoring of Lender deposits
Reconciliation of Lender deposits to commission files
Correct allocation to account receivable journals
3. Support of Broker & Referrer requirements:
Manage and respond to daily emails received through shared team mailboxes in relation to Broker and Referral inquiry whilst adhering to Loan Market service deliverables & company standards




Liaising with Lender partners in relation to their policies and customer payment inquiry
Processing of adjustments upon Broker & Referrer inquiry
4. Knowledge of Panel Lender Schedule:
Moderate level of understanding of Lender payment policy
To succeed in this role you will bring with you:
2 yrs Customer Service experience
Working with customer relationship management systems
Accounts receivable exposure is preferred but not mandatory
Basic understanding of lending practices is desirable
Able to work in a shared open environment
Positive outlook
Organised, analytical and principled
Resilient to change
Able to multitask
Ability to "think outside the square"
Cultural fit with our core values of, We do what we say, Compassion for our Customers, Go further together, Hungry but Humble & Be curious think openly.
Enjoy following processes and a structured environment
Ability to challenge existing ways we do things and looks for opportunities to improve
Enjoys engaging and collaborating with others and is conscientious
Microsoft Office suite of programs, particularly excel
Exposure to Google Chrome for email and document management an advantage
Accurate data entry while maintaining a sense of urgency
Being accountable for your own results and the timely performance of tasks within the scope of the position
Initiative to work autonomously and to request additional tasks
Requirement to be able investigate in the instance of historical payment within payment system upon inquiry from our Brokers & Referrers
Ability to effectively communicate to customers (broker or referrer) via email and phone, identify their needs and respond in a professional manner that exceeds expectations




Working in an open office environment, there is requirement for a high level of interaction with the Agreements Team, Portfolio Maintenance Team & Business Analyst in relation to changes and operation within the payment systems
In addition communication with customers and other teams in the business by phone & email is a critical part of the role
Managing tasks and work to team priorities
Understand how individual tasks impact team goals and outputs
Flexibility & Balance:
Hybrid & Adaptable Schedule: Enjoy a blend of collaborative in-office days (2 days) and remote work for the rest of the week
6 'Me' Days: Extra leave to prioritise your wellbeing.
Religious & Cultural Swap Leave: Trade a public holiday for one that's meaningful to you.
Extra Annual Leave: Need more time off?
Purchase additional leave to recharge.
Family & Wellbeing:
16 Weeks Paid Parental Leave: Plus up to 52 weeks of paid superannuation.
Paid Fertility Treatment Leave: Support when navigating your fertility journey.
12 Days Personal Leave: Time off when life happens.
Wellbeing Support: Access to EAP for personal, financial, and career advice.
Growth & Development:
Paid Study Leave: Support for your studies
L&D; Programs: Grow your skillset and advance your career with tailored learning programs.
Accelerate Program: Development opportunities for high performers.
Community:
LMG Share Tomorrow Foundation: Earn volunteer donation rewards and company donation matching.
Paid Volunteer Day: Volunteer with paid time off
At LMG, we know that diversity and inclusion are key to our success.
We're dedicated to building a workplace where everyone feels valued, respected, and supported- no matter their race, gender identity, sexual orientation, religion, age, or any other part of who they are.
We understand that diverse perspectives fuel innovation and drive business growth.
As an inclusive employer, we foster a culture where everyone has the opportunity to thrive and show up as their authentic selves every day.
#J-*****-Ljbffr

📌 Commissions Officer (Brisbane)
🏢 LMG
📍 Brisbane