Job Description

Be the Calm Behind the Team – Experienced Dispatch & Scheduling Coordinator

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Can you keep a busy schedule moving, solve problems on the fly and still bring positive energy to the team?

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Ruttley Services is a fast-growing plumbing and electrical company with more than 600 five-star reviews and a reputation for doing things properly.

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We're a warm, energetic and close-knit team that works hard, supports one another and enjoys having a laugh along the way. We're not a slow-moving corporate operation— everyone contributes, good ideas are valued and no two days are exactly the same.

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We're now looking for an experienced and confident Dispatch & Scheduling Coordinator who can remain calm under pressure, think ahead and keep our technicians and customers informed throughout the day.

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What You'll Be Doing

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You'll be the organised force behind our daily field operations, responsible for:

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- Coordinating daily schedules for plumbers and electricians

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- Dispatching technicians efficiently across the service area

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- Monitoring job progress and adjusting schedules in real time

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- Responding calmly when emergencies, delays or last-minute changes arise

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- Communicating clearly with technicians and customers

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- Managing inbound calls and prioritising urgent work

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- Following up bookings, customer updates and job completions

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- Maintaining accurate job information in our CRM system

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- Working closely with our customer service and operations teams

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- Keeping multiple moving parts organised without losing attention to detail

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This is a fast-paced position for someone who enjoys solving problems,



making decisions and keeping the day running smoothly—even when the original plan changes.

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Who We're Looking For

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You'll be a strong fit if you:

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- Have at least two years' experience in dispatch, scheduling or a similar operations role

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- Can remain composed and solutions-focused during busy periods

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- Are confident making decisions and managing competing priorities

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- Communicate warmly and professionally with customers and tradespeople

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- Are exceptionally organised and detail-oriented

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- Can anticipate problems and act before they affect the schedule

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- Have strong computer, scheduling or CRM experience

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- Bring personality, positivity and a genuine team attitude

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- Take accountability and follow tasks through to completion

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Experience in plumbing, electrical, home services or another trade-services environment will be highly regarded.

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Why You'll Love Working With Us

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- A genuinely friendly, supportive and high-energy team

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- A welcoming workplace where personality is encouraged

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- A growing company offering real career progression

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- No unnecessary corporate red tape—your ideas and input matter

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- A stable, full-time position

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- Ongoing training and career development

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- Regular team events and social activities

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- The satisfaction of playing an important role in the company's daily success

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This role suits someone who enjoys being busy, takes pride in staying organised and can confidently take control when the unexpected happens.

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Applicants must have full Australian working rights.

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Ruttley Services — "We do it right the first time."

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📌 Dispatch & Scheduling Coordinator (Wollongong)
🏢 Ruttley Services
📍 Wollongong