Job Description

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- Ways of working: 3 days a week in office

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The story

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Ailo is the platform property managers, owners, and renters run their properties on — with payments built into the core, not bolted on. That's the whole point: owners can actually see how their property manager is performing, and renters get a live ledger instead of a black box.

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The growth has been fast. ~140,000 properties on the platform, adding 1,000 a month, and roughly $4 billion processed a year. The goal this year: double it.

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The role

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You'll be Head of Customer Experience — a senior seat within Operations, with Onboarding, Account Management, and Customer Engagement reporting to you. It's a big remit.

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But really, it comes down to this: REALLY understand the customer, understand their business and their challenges and create value.

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You'll work closely with Go-To-Market and Product, feeding real customer insight straight into the roadmap — so what gets built is what actually matters to the people using it.

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Who you are

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Property management is its own world, and you need to already know it.



Real estate or property management experience isn't optional here.

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You've led either Customer Experience, Customer Success, or Sales — having led all of those functions would be excellent, but I know that's asking a lot, so not essential.

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You're built for fast-moving, scaling environments. This isn't a stay-in-your-lane kind of place. It is best idea wins, best customer outcomes and people back each other to get there.

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Why this role

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- You're building, not maintaining. What you set up now becomes how Ailo works with customers going forward

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- Real scope. You'll sit as a peer to the heads of Sales, Marketing, Product, and Engineering

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- Room to grow. As Ailo scales, so does this role — and there's a real career framework behind it

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- People stay. Retention is strong, from the leadership team down

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- A mission that matters. You're helping fix an industry that touches almost everyone who's ever rented or owned a home.

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Sound like this might be you? Apply and say hi.

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📌 Head of Customer Experience (Melbourne)
🏢 Affix
📍 Melbourne