Job Description

Overview

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FLSmidth is seeking an experienced and commercially driven Service Centre Manager to lead the operational and financial performance of our Service Centre operations on the East Coast of Australia.

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Based in Mackay or Newcastle, the role is responsible for delivering safe, efficient and customer-focused service operations while driving sustainable business growth across workshop, field service and aftermarket activities.

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Working closely with customers and internal stakeholders, you will ensure operational excellence, develop high‐performing teams and expand our service presence throughout the region.

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Key Responsibilities

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- Lead all Service Centre operations, including workshop activities, field service, inventory management and logistics.

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- Drive financial performance by achieving revenue, profitability and cost management targets.

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- Develop, coach and lead a high‐performing team, fostering a strong culture of safety, accountability and continuous improvement.

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- Build and maintain strong customer relationships to maximise customer satisfaction, retention and aftermarket growth.

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- Identify and develop new business opportunities to expand service offerings and market share across the East Coast.

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- Ensure compliance with company policies, quality standards and all health, safety and environmental requirements.

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- Monitor operational KPIs, analyse performance and implement continuous improvement initiatives.

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- Partner with Sales, Engineering,



Supply Chain and other internal teams to deliver exceptional customer outcomes.

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- Optimise resource utilisation, including workforce planning, equipment and facilities management.

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- Prepare and manage annual operating budgets, forecasts and business plans.

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Qualifications & Experience

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- Proven leadership experience managing service operations within mining, heavy machinery, industrial equipment or a related industry.

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- Strong commercial acumen with demonstrated success in driving revenue growth, profitability and operational performance.

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- Sound understanding of workshop management, field service operations, inventory control and logistics.

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- Excellent leadership, coaching and people management skills.

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- Strong communication, stakeholder engagement and negotiation abilities.

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- Experience using ERP systems and business management software (SAP experience advantageous).

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- Demonstrated commitment to workplace health, safety and environmental compliance.

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- Tertiary qualification in Engineering, Business, Operations Management or a related discipline preferred.

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- Current driver's licence and willingness to travel throughout the East Coast of Australia.

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Success Metrics

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- Safe and efficient Service Centre operations with strong HSE performance.

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- Achievement of financial, operational and customer satisfaction targets.

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- Growth in aftermarket sales and regional service market share.

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- High employee engagement and development of a capable, customer‐focused team.

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- Continuous improvement across operational processes, productivity and service delivery.

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Benefits

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- Competitive remuneration package.

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- Opportunity to develop technical and leadership capabilities within a global OEM.

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- Long‐term career stability with an established global organisation.

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- Ongoing training and development opportunities.

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- Salary packaging options to maximise after‐tax income.

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- Paid parental leave and purchased annual leave options.

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- Employee Assistance Programme for employees and immediate family.

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Equal Prospect

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As an equal‐opportunity employer, FLSmidth embraces diversity and equality by promoting an environment of inclusion. We encourage applicants of all backgrounds and perspectives to apply – the more diverse our employees are, the stronger our team.

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In our commitment to equal opportunity and eliminating bias, we kindly request that you exclude personal information such as age, ethnicity, number of children, and photographs from your application materials.

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📌 Service Centre Manager, East Coast, Australia (Mackay)
🏢 Flsmidth
📍 Mackay